Rajkumar Das
Kharagpur
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Relationship Manager
Bhandari Automobiles Pvt.Ltd
11.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
CRM (CLIENT RELATIONSHIP MANAGER)
THE PARK PRIVIERA HOSPITALITY PVT.LTD
09.2022 - 10.2023
- Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.
- Reduced manual data entry tasks by creating automated processes within the CRM system.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Analyzed customer interactions and purchasing patterns, enabling more targeted marketing campaigns.
Telle Caller Sales
THE INFINEST HOME & ALLIED SERVICED Pvt.Ltd
03.2020 - 08.2022
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Collaborated with internal departments to resolve complex issues, ensuring a seamless experience for the customer.
- Maintained comprehensive knowledge of products and services offered, enabling accurate responses to customer inquiries.
- Contributed to overall sales goals by successfully converting inbound leads into satisfied customers through persuasive communication tactics.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
Telle Caller
ORBEXUS INFOTECH PVT.LTD.
01.2019 - 03.2020
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Collaborated with colleagues to streamline processes and share best practices for efficient telecalling operations.
Education
BTS (Bachelor of Tourism Studies) - On Going
Indira Gandhi National Open University Public Univ
Kharagpur, India 04.2001 -
Science Education
The National Institute of Open Schooling
Kharagpur, India 04.2001 -
10th Standard
KENDRIYA VIDLAYA IIT KHARAGPUR
Kharagpur, India 04.2001 -
Skills
- Customer Support
- Sales
- Logistic
- Team and event management
- Business valuation
- Financial accounting
- Hotcalls & Cold Calls
- Observation
- Decision making , Communication & Multi-tasking
- MS-Word, Excel, Power-Point
Accomplishments
- 2019- 2022 generated leads and provided a boost in multiple cases and generated a revenue of 14 lacs approx
- 2022 - 2023 reduced the production sell by 25% with a proper after sales services
- Negotiating deals and sales
- Building long tearm client relationships and passive generation
Timeline
Relationship Manager
Bhandari Automobiles Pvt.Ltd
11.2023 - Current
CRM (CLIENT RELATIONSHIP MANAGER)
THE PARK PRIVIERA HOSPITALITY PVT.LTD
09.2022 - 10.2023
Telle Caller Sales
THE INFINEST HOME & ALLIED SERVICED Pvt.Ltd
03.2020 - 08.2022
Telle Caller
ORBEXUS INFOTECH PVT.LTD.
01.2019 - 03.2020
BTS (Bachelor of Tourism Studies) - On Going
Indira Gandhi National Open University Public Univ
04.2001 -
Science Education
The National Institute of Open Schooling
04.2001 -
10th Standard
KENDRIYA VIDLAYA IIT KHARAGPUR
04.2001 -
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