RAJKUMAR G
Business Process Analyst
Chennai
Summary
Client-focused professional with 5+ years of experience in customer support, process analysis, and operations management. Skilled in driving client satisfaction, streamlining workflows, and supporting organizational efficiency across Inscribe Graphics, Ford, Hexaware Technologies, and Accenture. Adept at communication, documentation, and cross-functional collaboration to enhance service delivery.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Client Support Representative
Inscribe Graphics
02.2021 - Current
- Delivered prompt, high-quality responses to client design queries, ensuring timely project completion.
- Improved team productivity through process feedback and workflow optimization.
- Consistently exceeded performance metrics in client satisfaction and delivery timelines.
Senior Process Analyst
Ford
08.2020 - 01.2021
- Verified vehicle insurance data and prepared performance reports for management.
- Conducted root cause analysis to reduce operational errors and improve turnaround time.
Senior Executive
Hexaware Technologies
01.2019 - 07.2019
- Managed customer communications for ticketing issues, achieving quick resolution rates.
- Escalated critical issues proactively to minimize revenue impact.
Process Associate
Accenture
02.2016 - 12.2018
- Verified insurance eligibility and processed claims with accuracy.
- Maintained service-level compliance and improved billing accuracy.
Education
Bachelor of Commerce (B.Com) - undefined
Quaide Milleth College
01.2015
Skills
Customer Support
Certification
Cyber Security and Ethical Hacking Course - Boston Institute of Analytics, 2025.
Timeline
Client Support Representative
Inscribe Graphics
02.2021 - Current
Senior Process Analyst
Ford
08.2020 - 01.2021
Senior Executive
Hexaware Technologies
01.2019 - 07.2019
Process Associate
Accenture
02.2016 - 12.2018
Bachelor of Commerce (B.Com) - undefined
Quaide Milleth College