RAJKUMAR G

• I received an email from the client regarding queries about the material design. I have fulfilled their request and delivered the design on time and with high quality.
• Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.

• Verify the customer's vehicle insurance details and send an email to the client.
• Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
• Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
• Managed high-performing teams to deliver projects on time, within budget, and exceeding expectations.

* Verify the customer's air ticket issues regarding booking slots and offers, and inform the customer via email once they are resolved.

*I escalated critical customer issues to the supervisor immediately to prevent lost revenue and canceled policies.

• Analyze the outstanding details of the HSBC customer's credit card and medical insurance, and inform the customer via phone and email.
• I communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• I maintained high levels of data confidentiality by adhering to company policies and procedures.