Raj Kumar Kotte
Hyderabad
Summary
Experienced in efficiently managing client inquiries, billing, and administrative tasks. Strong familiarity with contracts and other documents impacting billing processes. Skilled in preparing professional and polished statements and business correspondence. Adept at handling client interactions professionally and ensuring accurate and timely resolution of inquiries. Committed to delivering exceptional customer service and contributing to the overall success of the organization.
Overview
11
11
years of professional experience
Work History
Financial Analyst, Associate
Infor India Pvt Ltd
04.2023 - Current
- Receiving orders and auditing same as per standard terms and conditions and processing the invoices on daily basis
- Processing different types of Invoices and sending the same to customers
- Processing credits and rebills for internal adjustments and invoices which is disputed by customer
- Creating the milestone setups and raising the invoices
- Uploading invoices in respective customer web portals like Ariba, Cupa and Tungsten
- Handled Generic E-mail Box for assigning orders and queries to team members
- Documenting the steps for processing different type of invoices and getting approval from the counterparts for the same
- Responsibilities to be carried daily basis
- Shared best practices among the team members to enhance process efficiency levels.
Senior Officer as AR Billing
Wipro Limited
10.2018 - 04.2023
- Supporting team members in performing their activities
- Update SOP’s and whenever there is new scenario or any change in process and getting them signed-off by client
- Initiate training to KT Team
- Setting-up contracts in SBP (Single Billing Platform) based on information received as Salesforce task
- Setting-up contracts in Salesforce based on information received either as Salesforce task or through an email
- Amending the contracts both in SBP and Salesforce
- Cancellation of services or entire account based on requests received
- Making amendments to customer data based on requests received either through Salesforce case or email
- Creating of ERA credentials and providing to customer
- Creating of TPG credentials and providing to internal team
- Suspension of accounts in SBP based on requests received
- Preparation of Daily volume tracker and assigning work to the team
- Submission of invoices into External Customer’s AP portals
- Invoice override performed in SBP and Excel
- AETNA FTP File Compilation.
PRACTITIONER (CSR)
CONCENTRIX DAKSH PVT LTD
02.2014 - 08.2016
- Handle customers issue through calls like Billing, taking complaints, Technical Support on dongles and system trouble shooting
- Make sure that costumer problem is resolved within TAT
- Handle escalation calls of team members at peak times when resource isn’t available
- Trained new resource about process.
Education
Kakatiya University
01.2011
Board of Intermediate Education
01.2006
Board of Secondary Education
01.2004
Skills
- Excel
- MS Office
- Salesforce
- Softrax 90 (Billing)
- WINDOWS 7, 8, 10 & 11
- Oracle 12
Accomplishments
- Received Client star of the month awards multiple times.
- Received appreciations both from Client and Wipro Management.
- Received STAR performer from current employee
Languages
Hindi, English, Telugu
Personal Information
- Date of Birth: 05/25/89
- Nationality: Indian
- Marital Status: Married
Disclaimer
I consider myself familiar with the above-mentioned aspects and I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Financial Analyst, Associate
Infor India Pvt Ltd
04.2023 - Current
Senior Officer as AR Billing
Wipro Limited
10.2018 - 04.2023
PRACTITIONER (CSR)
CONCENTRIX DAKSH PVT LTD
02.2014 - 08.2016
Kakatiya University
Board of Intermediate Education
Board of Secondary Education
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