Rajkumar M
Chennai
Summary
Sales Processing Analyst with extensive experience at Hewlett Packard, specializing in data visualization through Power BI and SQL. Demonstrated success in optimizing processes and leading teams to improve operational efficiency. Skilled in training and development, contributing to continuous improvement in sales processing activities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Processing Analyst II | BI/Reporting Analyst
Hewlett Packard
02.2008 - Current
- Developed interactive dashboards in Power BI to visualize Operations Metrics
- Performed exploratory data analysis (EDA) to support ongoing projects, providing insights that helped refine business strategies
- Analyze missing opportunities and communicate metrics to the sales team
- Created and maintained daily, weekly, and monthly reports using Excel and SQL, enhancing data accessibility and transparency
- Handling reports migration into BOE from PN Order cube
- Coordinate with the BC reports team to address their questions and explore opportunities for automation
- The Sales Metric (Conversion Eligible) report has been optimized
Sales Processing Associate V & Analyst I: Acting Team Lead
Hewlett Packard
11.2020 - 10.2023
- I provide direct day-to-day supervision for a team of associates and individual contributors, offering general and administrative support for sales processing and order fulfillment within the organization
- I ensure the timely and accurate execution of sales processing activities across assigned teams, including order execution, billing, and invoice production, to meet sales requirements
- In my role as PerEvent EMEA Process Deployment Lead, I contributed to streamlining EMEA processes
- I prepare process metrics and present them during respective business management calls
- I review and approve Order Acceptance Checklists
- As team leader, I review compliance scores and findings, respond to the quality analyst with explanations for any issues, and develop corrective and preventive actions
Sales Processing Associate IV | Q2C Production Lead
Hewlett Packard
02.2014 - 10.2020
- I provide direct day-to-day supervision for a team of associates and individual contributors, offering general and administrative support for sales processing and order fulfillment within the organization
- I ensure the proper and timely execution of sales processing activities for the assigned teams across multiple areas, including information registration, order execution, billing and invoice production, purchase requisition, and configuration of order systems to meet client requirements
- I review compliance scores and findings, respond to the quality analyst with explanations for any issues, and develop corrective and preventive actions
- I ensure that the necessary knowledge and development tools are in place to support ongoing team members and process improvements
- I regularly follow up on incomplete tasks, monitor KRAs, and track task allocation
- I respond to procedural questions and ensure processes are functioning properly
- I work to improve processes by suggesting enhancements and facilitating cross-training for new employees
- I take on additional responsibilities, including preparing process and people performance metrics
Sales Process Associate III | HR Shared Services Operations
Hewlett Packard
11.2012 - 01.2014
- Prepared Scheduled reports to stakeholders (Operations Managers, HR managers)
- Prepare process metrics of Internal HR Chat & Email support
- Publish, C-Sat & D-Sat scores for Chat & Email support metrics to HR Operations Manager to show the performance
- Monitor and Assign the Ad hoc reports request to team
- Responsible to generate people performance (Under rated) progress and publish managers worldwide to track the status
Sales Process Associate II | Q2C Team
Hewlett Packard
12.2009 - 10.2012
- As MIS Lead, responsible for generating process metrics reports (TAT, Accuracy)
- Monitored and report daily volume status and backlog status
- Tracked team performance metrics and collaborated with the Manager to set performance goals for the team
- Prepared the monthly backlog status report and provided recommendations to the Manager and Team Leader for setting individual targets and estimating the time to clear them
- Prepared the monthly process function and status presentation for Manager’s review
- Handle IT-related issues and log tickets when necessary
- Managed administrative tasks, including cab arrangements, stationary supplies, food coupons, and meeting coordination
Sales Processing Associate I | Q2C Team
Hewlett Packard
02.2008 - 11.2009
- Generate the contract for the delivered product, including serial numbers, using the SAP R3 application
- Validate customer information against the HPE PO during the creation process
- Send the Service Agreement Number & Welcome Letter to the appropriate sales team and customer
Recruitment Coordinator
Ford India Private Limited
Chennai
11.2007 - 01.2008
- Conducted initial phone interviews to assess applicant qualifications and interest levels.
- Collaborated with hiring managers to define staffing needs and create job descriptions.
- Coordinated pre-employment assessments and background checks for final candidates.
- Scheduled interviews and orientations for new employees via phone and email.
- Reviewed resumes to identify suitable candidates for open positions.
- Performed background checks and drug screenings during the onboarding process.
- Provided administrative support by preparing documents for the recruitment team.
- Interviewed applicants to gather detailed information on work history and skills.
Associate - HR
Tata Consultancy (On Contract with Team Lease)
Chennai
08.2005 - 10.2007
- Organized hiring events and participated in job fairs to connect with candidates.
- Updated HR databases with employee position, salary, and personal information changes.
- Pursued continuing education and advanced training to maintain industry knowledge.
Education
Bachelor of Corporate Secretary Ship -
University of Madras
01.2004
X & XII -
Government Higher Secondary School
Tamil Nadu01.2001
Skills
- Microsoft Office Suite
- Excel macros
- Data visualization with Power BI
- SQL database management
- SAP S/4HANA expertise
- Salesforce (SFDC) proficiency
- Graphic design with Canva
- Video editing skills
- Meta advertising campaigns
- Copywriting proficiency
- Team leadership
- Process improvement strategies
- Training and development
- Reporting and analytics
- Business control audits
- Digital marketing strategies
- Process optimization
- Problem solving
- Continuous improvement
- Adaptability
- Compliance monitoring
Certification
- Certified Professional (Basic Level) in Procurement Domain of SCM Function – IIMM & HP
- Customer Service Engaging with Customers
- Database Fundamentals: SQL & Power BI for Data Analysis
- Security Awareness
- Records and Information Management Essentials for Records Coordinators
- Quality Management System (QMS) Awareness Training
- QMS Internal Auditing Training
Accomplishments
- Successfully transitioned 5 internal processes from the United States to Chennai in under 2 months.
- Created a comprehensive query database during process transitions to aid the team’s onboarding and troubleshooting.
- Implemented 10 Kaizens, saving 0.3 HC in Reporting Activities.
- Streamlined Care Pack Sales Booking reporting process.
- Authored process documentation for HR Reporting process, presented at the Director level.
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge.
Projects
Order Creation automation Project - Involving SFDC interface and SAP Order Creation automation project Involving PSA tool interface and SAP SAP S4 tool testing co-ordinator SFDC Optimization project
Awards Recognition
- The Hero of the Month Award, Operations Manager, Successful Sign-Off of 5 transitions in 2 Months.
- The Customer Champion Award, Business Director, As Team Lead I maintained 100% accuracy in all activities consistently for one quarter.
- The Rising Star Award, Operations Manager, For the outstanding work done as soon as I took over the new role.
- Shining Start Awards, Operation Manager, For the best performance.
Timeline
Sales Processing Associate V & Analyst I: Acting Team Lead
Hewlett Packard
11.2020 - 10.2023
Sales Processing Associate IV | Q2C Production Lead
Hewlett Packard
02.2014 - 10.2020
Sales Process Associate III | HR Shared Services Operations
Hewlett Packard
11.2012 - 01.2014
Sales Process Associate II | Q2C Team
Hewlett Packard
12.2009 - 10.2012
Sales Processing Analyst II | BI/Reporting Analyst
Hewlett Packard
02.2008 - Current
Sales Processing Associate I | Q2C Team
Hewlett Packard
02.2008 - 11.2009
Recruitment Coordinator
Ford India Private Limited
11.2007 - 01.2008
Associate - HR
Tata Consultancy (On Contract with Team Lease)
08.2005 - 10.2007
Bachelor of Corporate Secretary Ship -
University of Madras
X & XII -
Government Higher Secondary School
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