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RAJKUMAR MANIVEL
Trichy
Summary
Dynamic Operations Manager with a proven track record at Lakshmi Mahal & V Inn, excelling in budget management and operational compliance. Expert in enhancing efficiency and guest satisfaction through strategic vendor management and performance oversight. Adept at fostering strong customer relationships while implementing effective operational policies.
Overview
26
26
years of professional experience
Work History
Operation Manager
Lakshmi Mahal & V Inn
Thiruvarur
03.2024 - Current
- Oversees the daily operations across all departments.
- Managed budgets and forecasts to align financial performance with operational goals.
- Developed and implemented operational policies and procedures to enhance efficiency and compliance.
- Coordinates with department heads to streamline operations.
- Implement and enforce health & safety standards.
- Monitor inventory & supply levels.
- Ensured high guest satisfaction and service quality through consistent staff training and feedback.
- Recruit, train & supervise the staff.
- Conducted research on Thiruvarur's local culture and history
Operation head
Travelz holidays ltd
Trichy
08.2020 - 12.2023
- Led operational strategy for travel service delivery and customer satisfaction.
- Streamlined booking processes to enhance efficiency across all departments.
- Managed vendor relationships to ensure seamless service and product availability.
- Managed operations at Trichy location and aligned them with organizational goals.
Tour operation Manager
DVI Holidays Pvt Ltd
Trichy
05.2014 - 04.2020
- Coordinated daily operations to ensure seamless program execution
- Managed B2B market quotations to ensure competitive pricing and client satisfaction
- Supported customers in Trichy location by addressing inquiries and providing tailored travel solutions
Food & Beverage EXECUTIVE
Radisson GRT hotel
Chennai
12.2010 - 03.2013
- Operated food and beverage services in Chennai
- Prepared and served food and beverages to hotel guests.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining areas and workstations.
F&B SUPERVISOR (Pre-Opening Team Member)
Dubai Marina Yacht Club
07.2008 - 09.2010
- Emaar Hospitality
- Oversaw daily operations of food and beverage service areas to maintain high service quality.
- Conducted training for staff on service standards and menu knowledge to enhance customer experience.
- Monitored health and safety compliance to ensure a safe dining environment.
CAPTAIN (Pre-Opening Team Member)
Shangri- La Hotel
12.2006 - 06.2008
- Oversaw front-of-house operations during peak service hours.
- Trained and mentored junior staff on customer service standards.
- Coordinated dining room setup and layout for special events.
- Explored cultural landmarks in Abu Dhabi to enhance understanding of local customs and practices
WAITER (Pre-Opening Team Member)
Traders Hotel
09.2003 - 11.2006
- Shangri-La Group
- Served food and beverages promptly, directly enhancing guest satisfaction.
- Ensured exceptional customer service in fast-paced dining environment, contributing to overall guest experience.
- Maintained cleanliness of dining areas to provide a welcoming environment for guests. and service stations clean and organized, supporting efficient service.
F & B ATTENDANT
Le Royal Meriden
Chennai
05.2000 - 06.2003
- Chennai
- Delivered exceptional customer service, enhancing guest satisfaction and experience.
- Ensured cleanliness and organization of public areas, contributing to a welcoming environment.
- Coordinated event setups and breakdowns, facilitating smooth execution of meetings.
Education
Diploma in hotel management and catering technology -
SIHM
Trichy, Tamilnadu, India01-2000
H.S.C -
Boiler Plant Secondary School
Kailasapuram Trichy01-1997
S.S.L.C -
Boiler Plant Secondary School
Kailasapuram, Trichy01-1995
Skills
- Operations strategy
- Budget management
- Operational compliance
- Performance management
- Vendor management
- Customer relationship management
- Operational compliance
Strengths And Interests
I am an extremely diligent and hard worker, which along with my determination to succeed in my career, means that I can be relied upon to set an example to colleagues alike. I am a highly organized and motivated individual, setting high standards for myself in order to achieve my desired goals. Throughout my employment I have been a successful and valued member of staff.
Other Qualifications
- Windows 10 application course
- Excellent beverage and cocktail knowledge
- Micro System & Opera system
- Intensive bartending course
- Basic safety training in Bulgarian maritime
- Participated in Habana’s cigar sommelier competition
- Train the trainers in Shangri-La Abu Dhabi
Work Experience
Traders Hotel (Shangri-La Group), Waiter (Pre-Opening Team Member), 09/01/03 - 11/01/06, Shangri-La Hotel (Abu Dhabi), Captain (Pre-Opening Team Member), 12/01/06 - 06/01/08, Dubai Marina Yacht Club (Emaar Hospitality), F&B Supervisor (Pre-Opening Team Member), 07/01/08 - 09/28/10, Le Royal Meridien, Chennai, F & B Attendant, 05/01/00 - 06/01/03, Radisson GRT Hotel, Chennai, Food & Beverage Executive, 12/23/10 - 03/23/13, DVI Holidays Pvt Ltd, Trichy, Tour Operation Manager, 05/15/14 - 04/20/20, Travelz Holidays Ltd, Trichy, Operation Head, 08/15/20 - 12/20/23, Lakshmi Mahal & V Inn, Thiruvarur, Operation Manager, 03/15/24 - Present
Personal Information
- Date of Birth: 04/06/80
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
- Fluent in English (written, reading, speaking)
- Fluent in Tamil (mother tongue), understanding Hindi
Training
- Industrial Exposure Trainee (IET), Welcome Group Park Sheraton Hotel & Tower, Chennai, 09/01/98 - 02/01/99
- Vocational Trainee, Starling Holidays Resorts, Kodaikanal, 12/01/97 - 01/01/98
- Vocational Trainee, Kovlam Ashok Beach Resort, Thiruvanthapuram, Kerala, 01/01/98 - 01/31/98
Disclaimer
I sincerely agree that the above mentioned facts are true to the best of my knowledge and any queries regarding the same can be indicated through my contact details.
Mission Of Life
To hold a responsible position in an organization where I can contribute positively to the attainment of its corporate objectives and grow along with it.
Roles And Responsibilities
- Oversee the daily operations across all departments
- Ensure high level of guests satisfaction & service quality
- Manage budgets, forecasts, & financial performance
- Coordinate with department heads to streamline operations
- Recruit, train & supervise the staff
- Implement and enforce health & safety standards
- Monitor inventory & supply levels
- Develop and implement operational policies & procedures
Timeline
Operation Manager
Lakshmi Mahal & V Inn
03.2024 - Current
Operation head
Travelz holidays ltd
08.2020 - 12.2023
Tour operation Manager
DVI Holidays Pvt Ltd
05.2014 - 04.2020
Food & Beverage EXECUTIVE
Radisson GRT hotel
12.2010 - 03.2013
F&B SUPERVISOR (Pre-Opening Team Member)
Dubai Marina Yacht Club
07.2008 - 09.2010
CAPTAIN (Pre-Opening Team Member)
Shangri- La Hotel
12.2006 - 06.2008
WAITER (Pre-Opening Team Member)
Traders Hotel
09.2003 - 11.2006
F & B ATTENDANT
Le Royal Meriden
05.2000 - 06.2003
Diploma in hotel management and catering technology -
SIHM
H.S.C -
Boiler Plant Secondary School
S.S.L.C -
Boiler Plant Secondary School