Rajkumar Nair

Regional Business Head, leading a team of leaders and relationship managers, building the retail institutional business across West Bengal, Sikkim, and the Northeastern states. Deposit mobilization through institutional clients covers trusts, societies, associations, clubs, etc. including educational, healthcare, charitable, and welfare organizations. Delivering solutions to clients for collections and payments, along with ERP solutions, accelerates overall book and relationship growth.

• Enhanced team performance by implementing new strategies and streamlining daily deliverables.
• Identified opportunities to improve relationships and productivity.
• Facilitated cross-functional meetings to foster communication and collaboration among teams.

Second journey with the bank, based in Chennai, in the southern part of India. Regional Business Head, leading a team responsible for the build-up of cross-border retail and trade forex business. The distribution chain of 700+ branches and channel partners across Tamil Nadu, Telangana, and Andhra Pradesh converged into a revenue line of 100+ crores. Product propositions include outward and inward remittances, forex cards and structured customer propositions within the retail segment, while trade includes EXIM linked cross border transfers, LC/Bill negotiations, discounting, Bank guarantees, Buyers credit etc. Omni-channel distribution included bank branches, partners, and digital journeys.

• Led strategic planning and execution to enhance profitability and regional growth.
• Oversaw risk management processes, ensuring compliance with regulatory requirements.
• The region shaped into the largest stakeholder within the country

Managed regional business in Dubai for cross-border payments, leading a large team, and managing P&L across retail stores of the brand. Apart from team leading and the delivery of revenue budgets, the role included implementing the Omni-Channel strategy envisaged by the group across all stores and customer segments. Walking through the digital transformation road for cross-border payments was a key project.

• Managed cross-functional teams from different nationalities, while streamlining business processes, customer relationships, and improving performance across stores.
• Oversaw compliance with regulatory standards and internal policies across operations.
• Coordinated training programs for staff to promote skill development and team cohesion.

I was assigned the southern part of India to rebuild and increase market share of cross-border payments and prepaid forex cards across five states, i.e. Karnataka, Kerala, Tamil Nadu, Andhra, and Telengana.

Channels included the bank's distribution network, corporate clients, and partners. Led the region to be the highest revenue contributor within the bank.

Was asked to move back to the eastern part of India for rebuilding lost share within cross-border payments and prepaid forex cards, leading a team of business managers. States included West Bengal, Bihar, Jharkhand, Orissa, Chhattisgarh, Assam, Nagaland, Manipur, Meghalaya, Arunachal Pradesh, Mizoram, Tripura, Sikkim, and also Port Blair.

Successfully rebuilt market share and shaped up leaders, before moving ahead to the next assignment.

Moved to the bank's corporate office in Mumbai to take charge of strategic planning initiatives for retail cross-border payments, including forex cards.

• Identified opportunities to improve business process flows and productivity.
• Analyzed industry trends and tracked competitor activities to make informed decisions.
• Formulated and executed strategic initiatives to improve product offerings.
• Initiated strategies to drive business growth, increase market share, and profitability.
• Collaborated with senior management to develop strategic initiatives and long term goals.

Took over the assignment of leading a team of relationship managers handling deposits and investments of non resident customers of the Bank. Acquisition and existing book build up in line with assigned budgets were key role deliverables apart from team leading

Regional Sales Manager leading a team for cross-border payments, prepaid Forex cards, payroll cards, meal cards, gift cards, credit cards, and merchant acquiring across all states in the eastern part of India.

While the 2009 journey involved managing prepaid cards, credit cards, and the merchant acquiring business, in 2010, the bank set up a vertical team for the buildup of the retail forex business through all branches. Played an instrumental part in not only shaping the transaction journeys across all branches, but also in the bank's becoming a market leader.

My journey with the bank started in 2005 as a Deputy Manager, managing the buildup of the prepaid cards business across the eastern part of India, across all states. Product propositions included forex cards, gift cards, payroll cards, meal cards, and remittance cards.

Was the leading zonal manager with retail sales through the bank's branches, and was the catalyst for the bank's shift in focus to retail.

The company was one of the select American Express representative travel partners and had its presence in East India, with it's major focus on corporate travel. Managed the operations and P&L of foreign exchange services.

I was pursuing my Post Graduation in Business Management with XLRI at the same time.

I joined the company as a management trainee and led teams through multiple branches. Being a part of one of the most renowned brand names within the Retail Foreign Exchange industry, the time spent with the company helped hone career skills on multiple fronts.