Summary
Overview
Work History
Education
Skills
Timeline
Generic
Raj Kumar Namdev

Raj Kumar Namdev

Indore

Summary

Dynamic professional with extensive experience at H&M, excelling in sales reporting and employee training. Proven track record in enhancing operational efficiency and customer service, leading a team of 20 to achieve significant improvements. Skilled in performance evaluation and employee scheduling, driving results through effective coaching and strategic oversight.

Overview

19
19
years of professional experience

Work History

Department Manager

H&M
Indore
06.2015 - Current
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Lead and manage a team of 20 employees in the department, ensuring that all tasks are completed efficiently and on time.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Resolved customer complaints and issues promptly and professionally.
  • Created weekly schedules for staff members to ensure adequate coverage during as per business need.
  • Ensured compliance with all safety & security regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Coached and trained new staff members, providing guidance on company policies and procedures.

Fixed Asset Accountant

H&M
New Delhi
09.2022 - 03.2025
  • Verified accuracy of data entered into various accounting systems related to fixed assets.
  • Coordinated with other departments when needed regarding acquisition, disposal or transfer of any fixed asset.
  • Monitored depreciation calculations and updated book values for all fixed assets.
  • Conducted physical inventory counts of fixed assets on a periodic basis.
  • Performed monthly reconciliation of fixed asset register to the general ledger accounts.

Assistant Store Manager

Starbucks Coffee (A TATA Alliance)
New Delhi
03.2013 - 06.2015
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Reviewing the store environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicating ideas to the store manager for broader areas of improvement.
  • Responding to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources, and Food & Beverage.

Assistant Restaurant Manager

Pizza Hut
New Delhi
04.2006 - 03.2013
  • Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Resolved customer complaints in a timely manner.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.

Education

Bachelor of Arts -

Delhi University
New Delhi

Skills

  • Sales reporting
  • Recruiting and hiring
  • Performance evaluation
  • Customer service
  • Employee training
  • Employee scheduling

Timeline

Fixed Asset Accountant

H&M
09.2022 - 03.2025

Department Manager

H&M
06.2015 - Current

Assistant Store Manager

Starbucks Coffee (A TATA Alliance)
03.2013 - 06.2015

Assistant Restaurant Manager

Pizza Hut
04.2006 - 03.2013

Bachelor of Arts -

Delhi University

Similar Profiles

CREATE PROFILE
Raj Kumar Namdev