Raj Kumar Naviri
Visakhapatnam
Summary
Results-driven Logistics & E-commerce Operations professional with 9+ years of experience in First-Mile, Middle-Mile and Last-Mile operations, regional operations, warehouse management and 3PL coordination. Experienced in leading multi-location teams, managing vendors, driving KPI performance, process improvement, cost control and new city/store launches. Strong expertise in operational planning, RCA, data analysis, stakeholder management and customer-focused execution. Currently working as a Channel Team Lead at Amazon, driving partner performance, account growth and operational excellence.
Overview
7
7
years of professional experience
Work History
Channel Team Lead
Amazon
Tirupati, India
03.2026 - Current
- Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
- Account Management: Managing and driving the growth of the Channel artners/stores' business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores nd Amazon. Field Visits: Visiting targeted number of stores on a daily/ weekly/monthly basis.
- Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. Work on the ground to enable network with new product launches and partner with the operations and other teams.
- Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
- Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring Driving team of associates for managing their targets.
- Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
- Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
- Enhance Engagement with accounts to improve business and increase retention.
- Drive stores against goals (Volume, FTR and other key metrics).
- Handling day to day operational escalations and be available to round the clock to manage the issues.
- Internal/External Stake holder management.
- Support station operations and/or customer deliveries
Senior Executive
Flipkart PVT LTD
Vijayawada
09.2023 - 02.2026
- Operational Management: Oversee daily First Mile, DC, and Last Mile operations across multiple locations, ensuring smooth shipment movement, operational readiness, and timely execution.
- Track delivery success, on-time performance, shipment ageing, RTO, inventory accuracy, and dispatch adherence across the regional network. Identify process gaps, implement improvement initiatives, and standardise best practices across all operational locations.
- Daily D-1 Performance Reviews: Review previous day's location-wise performance against business targets, analyse KPI deviations, identify root causes, and drive corrective action plans with respective teams.
- Team Leadership: Manage and lead large teams across multiple locations, including operations staff, delivery personnel, and logistics partners.
- Customer Obsession: Ensure the highest level of customer satisfaction by managing efficient Last Mile delivery and addressing any operational challenges. Quickly escalate & get resolution customer experience issues. Proactive service and creating memorable experiences for each customer every day. Proactively embrace the responsibility to exceed customer needs by going above and beyond in resolving issues. Demonstrate a commitment to customer satisfaction by swiftly addressing requests and concerns with urgency.
- Cost & Resource Optimisation: Review operational costs, manpower utilisation, vehicle capacity, and vendor expenses to improve productivity and control regional operating costs.
- Vendor & Partner Management: Build and maintain relationships with 3PL logistics providers, vendors, and other partners to ensure smooth operations.
- Stakeholder Coordination: Work closely with senior leadership and cross-functional teams to resolve escalations, communicate business performance, and drive strategic operational initiatives.
- Compliance & Safety: Ensure all operations comply with legal regulations and safety standards, particularly in terms of transportation and warehouse management.
City Operations Lead
More Retail PVT LTD
Visakhapatnam, India
07.2022 - 09.2023
- Regional Operations Execution: Oversee end-to-end Middle Mile and Last Mile operations across 32 stores throughout Andhra Pradesh, managing daily inbound and outbound activities, including shipment receiving, processing, sorting, and dispatch. Ensure effective resource allocation, task assignment, and seamless shipment movement while maintaining operational efficiency and timely execution across all locations.
- Performance Management & Continuous Improvement: Monitor daily operational KPIs, team productivity, inventory accuracy, and service levels across all locations. Conduct daily D-1 performance reviews by comparing previous day's actual performance against business targets, identifying performance gaps, and performing Root Cause Analysis (RCA). Drive corrective and preventive action plans with respective teams to improve operational efficiency, enhance productivity, optimise costs, and ensure consistent KPI achievement.
- Business Growth: Monitor e-commerce business performance across Amazon and More platforms, identify growth opportunities, and support new store launches.
- Capacity & Resource Planning: Coordinate with planning and store teams to forecast business volumes, plan operational capacity, and ensure resource availability.
- Customer Experience: Monitor NPS, customer feedback, and CX escalations while driving immediate resolutions and service improvements.
OPERATIONS EXECUTIVE – AMAZON SORT CENTER
Gati - KWE Limited
Vijayawada, India
12.2019 - 02.2022
- Daily Operations Execution: Manage inbound, outbound, and sortation activities, ensuring smooth shipment receiving, processing, segregation, and dispatch.
- Transportation Management: Coordinate long-haul vehicle placement, monitor vehicle movement, and resolve delayed vehicle issues through NOC and vendor coordination.
- Volume & Productivity Monitoring: Track daily inbound, outbound, and stress-test volumes, monitor operational productivity, and maintain performance reports in MS Excel.
- Manpower Deployment: Allocate associates across operational areas based on daily volume, workload, and business requirements.
- Dock & Shipment Management: Supervise vehicle loading and unloading, verify shipment conditions, and ensure proper handling and packaging compliance.
- Problem Solve Management: Monitor PS activities and ensure timely resolution of shipment exceptions, damages, missorts, and scanning issues.
- LTP Compliance: Monitor package processing and ensure shipments meet defined operational timelines and dispatch commitments.
- Safety & 5S: Maintain workplace safety, cleanliness, operational discipline, and 5S standards across the sort center.
- Stakeholder Coordination: Work closely with NOC, vendors, transportation teams, and internal stakeholders to resolve operational challenges and maintain business continuity.
Education
MBA - Logistics Management
Alagappa University
Kadaikudi, Tamil Nadu06-2021
B.E - Mechanical
Andhra University
Visakhapatnam, AP06-2016
Skills
- E-commerce & Logistics Operations
- First, Middle & Last-Mile Operations
- Warehouse, Hub & DC Operations
- 3PL & Vendor Management
- Line-Haul & Vehicle Planning
- Inventory, Inbound & Outbound Management
- KPI, Productivity & Cost Management
- Process Optimization & RCA
- Capacity Planning & Forecasting
- Team Leadership & Stakeholder Management
- MS Excel & Data Analysis
- New City / Store / Service Launches
- Safety, Compliance & Audit Management
- Budget & Cost Control
- Continuous Improvement & Customer Focus
Hobbies and Interests
- Traveling & Exploring New Places
- Learning about Logistics & Supply Chain Trends
Timeline
Channel Team Lead
Amazon
03.2026 - Current
Senior Executive
Flipkart PVT LTD
09.2023 - 02.2026
City Operations Lead
More Retail PVT LTD
07.2022 - 09.2023
OPERATIONS EXECUTIVE – AMAZON SORT CENTER
Gati - KWE Limited
12.2019 - 02.2022
MBA - Logistics Management
Alagappa University
B.E - Mechanical
Andhra University