Senior Manager - Finance & Accounting Operations with 22+ years of experience in Business Process Services.
· Service Delivery Operations Lead for Finance & Accounts BPO process which includes Accounts Payables, Order to Cash and General Accounting tower.
· Leading one of the major clients of Accenture in Oil field. Managing the R2R operations.
· Client Relationship Management and drive for organic growth of the business.
· Driving Projects across team and delivery centres to implement tools, analytics and process standardization.
· Supporting team and client on automation opportunities and new Analytics through Business Intelligence tools.
· Managing the people expectation/engagement, coach team/managers to enhance and empower their skills.
· Managed complex new process transition across F&A towers and stabilized the delivery operations successfully within 3 months
· Handled overseas assignment at USA, China and Philippines for process transition, providing business solutions and streamlining the process.
· Supporting due diligence & solutioning for new business and managing key transitions.
· Lead and project managing the client business transformation of Balance Sheet Reconciliations process to implement the Blackline tool across 5 Accenture delivery center’s.
· Travelled to China and Philippines for process stabilization and improvements by sharing best practices.
· Travelled to Australia three times for Business and Client Relationship development, have been part of key Sales Orals in Sydney which brought in 20 FTEs work to Accenture.
· Responsible for driving the preparation of various MIS reports.
· Reconciliation of various Bank accounts, Debtors and Creditors accounts and stock statements.
· Gained hands on experience in handling the Monitoring Funds & Follow-up of collections, Sales Tax works, Petty Cash handling, preparing cheques and inventory management.
· Laisoned with customers and suppliers for maintaining long term relationships.
· Ensuring compliance with accounting standards & procedures; reconciliation of various accounts & finalization of accounts within time bound schedules; preparing balance sheets and income tax works.
· Leading the efforts across providing help in Sales Tax assessment. Assigned with the responsibility of export details of receivables and duty drawback.
Service Delivery Operations