Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Raj Kumar Nithyanandam

Business Process Services
CHENNAI
Raj Kumar Nithyanandam

Summary

Senior Manager - Finance & Accounting Operations with 22+ years of experience in Business Process Services.

Overview

25
years of professional experience
6
years of post-secondary education

Work History

Accenture
Chennai

Global Service Delivery Lead
03.2021 - 03.2023

Job overview

  • For Finance & Accounts operations – managed team size of 250+ team members across 3 Delivery Centers (Chennai/Dalian/Prague) till,
  • Responsible for managing the overall project cost/revenue and achieving the P&L target
  • Responsible for managing day to day operations and SLAs
  • Client Relationship Management
  • Management of Business Operating and Governance model
  • Drive Transformation journey - Automation and Process Improvements to bring efficiency and productivity, to the process
  • Managing the overall project Financials and meet the CCI target
  • People management: Managing people expectation/engagement/enablement
  • Driven organic growth of the business
  • Manage the project contractual requirements / Client Change Request process
  • Manage CDP, Risk & Compliance and Internal/External Controls

Accenture
Chennai, India

Service Delivery Operations Lead
12.2018 - 02.2021

Accenture
Kuala Lumpur

Client Relationship Manager
10.2017 - 11.2018

Job overview

  • Managing client expectations with changing business requirements and drive the Business Transformation objectives with the client Project Team
  • Change Management and Contracts Management of the project
  • Support the client and Accenture delivery operations team requirements to achieve the results.

Accenture
Chennai

Service Delivery Manager
06.2015 - 10.2017

Job overview

· Service Delivery Operations Lead for Finance & Accounts BPO process which includes Accounts Payables, Order to Cash and General Accounting tower.

· Leading one of the major clients of Accenture in Oil field. Managing the R2R operations.

· Client Relationship Management and drive for organic growth of the business.

· Driving Projects across team and delivery centres to implement tools, analytics and process standardization.

· Supporting team and client on automation opportunities and new Analytics through Business Intelligence tools.

· Managing the people expectation/engagement, coach team/managers to enhance and empower their skills.

Accenture
Chennai

Operations Manager
02.2010 - 05.2015

Job overview

  • Managed General Accounting, Accounts Payables and Order to Cash process
  • Lead a team of 120 team members across 5 countries with multiple clients
  • Managing and leading transitions starting from Due Diligence till stabilization of the process
  • Driven analytics and process standardization projects
  • In P2P, brought in $10 Million P&L impact through Early Payment Analytics.

Accenture
Chennai

Assistant Manager
09.2007 - 01.2010

Job overview

  • Managed General Accounting and Accounts Payables process
  • Lead a team of 50 team members for Australia and New Zealand geography

Accenture
Chennai

KEY ACHEIVEMENTS
09.2007 - 03.2023

Job overview

· Managed complex new process transition across F&A towers and stabilized the delivery operations successfully within 3 months

· Handled overseas assignment at USA, China and Philippines for process transition, providing business solutions and streamlining the process.

· Supporting due diligence & solutioning for new business and managing key transitions.

· Lead and project managing the client business transformation of Balance Sheet Reconciliations process to implement the Blackline tool across 5 Accenture delivery center’s.

· Travelled to China and Philippines for process stabilization and improvements by sharing best practices.

· Travelled to Australia three times for Business and Client Relationship development, have been part of key Sales Orals in Sydney which brought in 20 FTEs work to Accenture.

Siemens Information Processing Services Pvt. Ltd
Chennai

Assistant Manager
04.2004 - 08.2007

Job overview

  • Accountable for seamless delivery of process and meeting daily client service level agreements in terms of productivity and quality
  • Leading the efforts across managing various staff responsibility within relevant business service operation to include resource and capacity planning, recruitment, staff dialogue and training
  • Managing the MIS requirements of the client and organization
  • Proactively and efficiently looking after issues / concerns ensuring customer satisfaction
  • Establishing quality standards and implementing stringent quality control systems as ISO 9001 and maintaining requisite documents delivering high quality standards
  • Responsibilities include training the team members for delivering high performance and achieving assigned targets
  • Devising new strategies for continuous improvement in the organization
  • ACHIEVEMENTS
  • First employee selected for process transition to UK
  • Successful migration of four processes from UK
  • Performance Excellence” award in July 2006
  • Effective implementation of “LEAN” methodology
  • Core team member for ISO-Certification
  • Certified Internal Security Advisor
  • Attended “OnTrac Managerial Effectiveness” training programme

InterPro Global Pvt. Ltd
Chennai

Assistant Executive Finance
10.2003 - 04.2004

Job overview

  • Entrusted with the task of payroll management of the company
  • Work and coordinate with general accounting team for organizing monthly audits on the Health Insurance Bills
  • Assigned with the responsibility of preparation of Bank Reconciliation Statements for the various bank accounts of U.S.

Chaitanya Builders
Chennai

Accountant
10.2002 - 09.2003

Job overview

· Responsible for driving the preparation of various MIS reports.

· Reconciliation of various Bank accounts, Debtors and Creditors accounts and stock statements.

· Gained hands on experience in handling the Monitoring Funds & Follow-up of collections, Sales Tax works, Petty Cash handling, preparing cheques and inventory management.

· Laisoned with customers and suppliers for maintaining long term relationships.

ITL Industries Ltd
Tirupur

Accountant
02.2000 - 09.2002

Job overview

  • Responsible for driving the preparation of various MIS reports
  • Reconciliation of various Bank accounts, Debtors and Creditors accounts and stock statements
  • Gained hands on experience in handling the Monitoring Funds & Follow-up of collections, Sales Tax works, Petty Cash handling, preparing cheques and inventory management
  • Laisoned with customers and suppliers for maintaining long term relationships.

Best International
Tirupur

Accounts Assistant
02.1998 - 01.2000

Job overview

· Ensuring compliance with accounting standards & procedures; reconciliation of various accounts & finalization of accounts within time bound schedules; preparing balance sheets and income tax works.

· Leading the efforts across providing help in Sales Tax assessment. Assigned with the responsibility of export details of receivables and duty drawback.

Education

Bharathiar University
Coimbatore

MCA from Computer Science
06.2001 - 04.2004

Annamalai University
Coimbatore

BBA from Business Administration And Management
06.1997 - 05.2000

Skills

    Service Delivery Operations

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Timeline

Global Service Delivery Lead

Accenture
03.2021 - 03.2023

Service Delivery Operations Lead

Accenture
12.2018 - 02.2021

Client Relationship Manager

Accenture
10.2017 - 11.2018

Service Delivery Manager

Accenture
06.2015 - 10.2017

Operations Manager

Accenture
02.2010 - 05.2015

KEY ACHEIVEMENTS

Accenture
09.2007 - 03.2023

Assistant Manager

Accenture
09.2007 - 01.2010

Assistant Manager

Siemens Information Processing Services Pvt. Ltd
04.2004 - 08.2007

Assistant Executive Finance

InterPro Global Pvt. Ltd
10.2003 - 04.2004

Accountant

Chaitanya Builders
10.2002 - 09.2003

Bharathiar University

MCA from Computer Science
06.2001 - 04.2004

Accountant

ITL Industries Ltd
02.2000 - 09.2002

Accounts Assistant

Best International
02.1998 - 01.2000

Annamalai University

BBA from Business Administration And Management
06.1997 - 05.2000
Raj Kumar NithyanandamBusiness Process Services