Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rajkumar Panga

Rajkumar Panga

Technical Support Engineer
Visakhapatnam

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Passionate at work place and maintain strong organizational skills. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Tier 2 Technical Support Engineer

Comnet Solutions Pvt.Ltd
visakhapatnam
11.2017 - 07.2023
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Connected to computer of client using remote link to install programs and applications.
  • Set up and administered AD systems and configurations.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Communicated with clients to verify roots and causes of computer Application problems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and quickly troubleshot errors.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.


Hardware Engineer

Ashoke Electronic & Service Cenetr
visakhapatnam
06.2016 - 08.2017
  • Designed computer hardware components and peripheral devices.
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
  • Researched complex technical issues and provided resolutions.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Participated in internal audits of quality management system.
  • Authored detailed functional specifications for development ASUS & DELL hardware components.
  • Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Science - Computer Science And Programming

Sri Vaishnavi Collegeof Engineering
JNTUK
06.2011 - 11.2015

Skills

    Software Debugging

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Interests

Play Badminton

Timeline

Tier 2 Technical Support Engineer

Comnet Solutions Pvt.Ltd
11.2017 - 07.2023

Hardware Engineer

Ashoke Electronic & Service Cenetr
06.2016 - 08.2017

Bachelor of Science - Computer Science And Programming

Sri Vaishnavi Collegeof Engineering
06.2011 - 11.2015

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Rajkumar PangaTechnical Support Engineer