Rajkumar Rajkumar
Engineer - Customer Success
City,Tamil Nadu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Engineer - Customer Success
Atsuya Technologies Pvt Ltd.
Chennai
06.2020 - 10.2023
- Took ownership of customer issues and followed problems through to resolution.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
S.S.L.C - Middle School Education
Sri Venkateswara Matric. Hr. Sec. School
Chennai 06.2011 - 04.2012
H.S.C - High School Education
Sri Venakteswara Matric. Hr. Sec. School.
Chennai 06.2012 - 06.2014
Bachelor Of Engineering - Mechanical Engineering
Vinayaka Mission's Research Foundation
Salem 08.2014 - 09.2018
Skills
Complaint resolution
Administrative support
Stocking and replenishing
Key stakeholder relationship building
CRM
Stock management
Technical Support
Report preparation
Timeline
Engineer - Customer Success
Atsuya Technologies Pvt Ltd.
06.2020 - 10.2023
Bachelor Of Engineering - Mechanical Engineering
Vinayaka Mission's Research Foundation
08.2014 - 09.2018
H.S.C - High School Education
Sri Venakteswara Matric. Hr. Sec. School.
06.2012 - 06.2014
S.S.L.C - Middle School Education
Sri Venkateswara Matric. Hr. Sec. School
06.2011 - 04.2012