Rajkumar Saini
F&B
New Delhi
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Mak Hospitality Pvt Ltd. Excelled in enhancing service skills, boosting customer satisfaction, and optimizing inventory, demonstrating adept problem-solving and wine service management. Proven track record in improving efficiency and profitability, underpinned by a strong foundation in food and beverage knowledge and a self-motivated approach.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Assistant Restaurant Manager
Mak Hospitality Pvt Ltd
09.2023 - Current
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Managed bar and wait staff and directed hiring program.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Maintained highest standards for beverage quality and service.
- Initiated loyalty program that rewarded repeat customers, effectively increasing customer retention rates.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
F&B Supervisor
RVN Hospitality Pvt Ltd
01.2022 - 08.2023
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Maintained highest standards for beverage quality and service.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
F&B Captain
Public Affair Restaurant
02.2020 - 07.2021
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
Bartender Assistant
Town Hall Restaurant
01.2019 - 06.2020
- Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Learned how to make wide variety of mixed drinks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Hotel Management Trainee
Roseate House
03.2018 - 08.2018
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
Education
Diploma Of Hospitality And Customer Service -
Frankfinn Institute of Air Hostess Training
New Delhi 01.2019
B-Science -
Rakhi M V N G Inter College
Afsabad Chaman Uttar Pradesh 06.2017
High School Examination -
Rakhi M V N G I C
Afsabad Chaman Bijnor Utter Pradesh 05.2015
Skills
Food and beverage knowledge
Problem-Solving
Planning and Coordination
Self-Motivated
Wine service management
Certification
Front office associate level 4
Timeline
Assistant Restaurant Manager
Mak Hospitality Pvt Ltd
09.2023 - Current
Evan Williams bourbon master class
03-2023
F&B Supervisor
RVN Hospitality Pvt Ltd
01.2022 - 08.2023
Friend of Jack master class
06-2020
F&B Captain
Public Affair Restaurant
02.2020 - 07.2021
Front office associate level 4
08-2019
Chandon India training program
06-2019
Bartender Assistant
Town Hall Restaurant
01.2019 - 06.2020
Travel And customer service
01-2019
The travel port Galileo GDS basic advanced course
09-2018
Hotel Management Trainee
Roseate House
03.2018 - 08.2018
Diploma Of Hospitality And Customer Service -
Frankfinn Institute of Air Hostess Training
B-Science -
Rakhi M V N G Inter College
High School Examination -
Rakhi M V N G I C