Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rajkumar Shanmuganathan

Load Controller And Ramp Operation Control
Aishwarya Complex 4th Cross Main Road Bharathi Nagara HUNASAMARANAHALLI,KA

Summary

Dynamic Supervisor Load Control at AISATS PVT LTD with a proven track record in staff management and process improvement. Enhanced operational efficiency by pioneering new technologies, reducing employee turnover, and fostering strong relationships. Skilled in strategic planning and complex problem-solving, committed to driving team success and customer satisfaction.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

13
13
years of professional experience

Work History

Supervisor Load Control

AISATS PVT LTD
05.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer airlines satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Load Controller

Qatar Aviation Service India LTD
06.2023 - 04.2024
  • Maintained strong relationships with key stakeholders such as airline partners and airport authorities to facilitate effective collaboration in load control operations.
  • Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
  • Served as central communications hub for dispatch, ground handlers and baggage control room.
  • Verified aircraft operated within predetermined operational limits relating to weight and balance.
  • Provided expert guidance in the development of internal policies related to load control best practices, enhancing overall company performance.
  • Minimized delays and cancellations due to cargo issues by proactively identifying potential problems and coordinating solutions.
  • Collaborated with team members to develop innovative strategies for improving overall load control performance.
  • Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
  • Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
  • Assessed potential risks associated with special cargo items such as hazardous materials or live animals, ensuring proper handling procedures were followed.
  • Acquired and verified final passenger breakdowns for loading considerations.
  • Reduced turnaround times for cargo loading processes by streamlining communication with ground crew and warehouse staff.
  • Coordinated closely with flight dispatchers, pilots, and ground crews to ensure seamless transfer of information regarding aircraft weight distribution.
  • Confirmed proper handling of baggage and cargo on per-load basis.
  • Continuously refined personal knowledge of industry developments and emerging technologies, staying at the forefront of best practices in the field of Load Control.
  • Drafted loading instructions for arrival and departures.
  • Determined appropriate number of ULD (Unit Load Device) containers for B777/787/747 and A330/380 aircraft.
  • Trained new employees in areas such as safety procedures or equipment operation.

Senior Customer Service Executive

AI Airport Services LTD
07.2013 - 05.2023
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
  • Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
  • Resolved seating, baggage and various inflight issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Provided support during crisis situations by acting as a liaison between stakeholders.
  • Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
  • Evaluated team performance regularly, providing constructive feedback for continuous improvement.
  • Enhanced operational efficiency by streamlining communication processes within the team.
  • Facilitated incident debriefs, incorporating lessons learned into future plans and strategies.
  • Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
  • Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
  • Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
  • Developed lesson plans, instructional materials and written practice tests for DCS Check-in System and Flight Management system-Ramp training courses.
  • Prepared videos for online and remote instruction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.

Customer Service Trainee

Livewell Aviation Services
09.2012 - 03.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Actively participated in team meetings, contributing constructive suggestions for process improvements and sharing experiences with colleagues.
  • Supported colleagues in handling difficult customers, ensuring smooth resolution of conflicts.
  • Continuously sought feedback from peers and supervisors, using it as an opportunity for growth and development.
  • Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
  • Fielded customer complaints and comments about baggage services.
  • Continuously updated knowledge of airline policies and airport procedures to ensure full compliance in all aspects of baggage handling duties.

Education

Bachelor of Science - Aeronautical Science

Nehru College of Aeronautics And Applied Sciences
Coimbatore, India
04.2001 -

Skills

Staff management

Timeline

Supervisor Load Control

AISATS PVT LTD
05.2024 - Current

Load Controller

Qatar Aviation Service India LTD
06.2023 - 04.2024

Senior Customer Service Executive

AI Airport Services LTD
07.2013 - 05.2023

Customer Service Trainee

Livewell Aviation Services
09.2012 - 03.2013

Bachelor of Science - Aeronautical Science

Nehru College of Aeronautics And Applied Sciences
04.2001 -

Similar Profiles

CREATE PROFILE
Rajkumar ShanmuganathanLoad Controller And Ramp Operation Control