Rajkumar Singh
Technical Support Engineer
Bangalore
Summary
My name is Rajkumar Singh, and I have a diverse and extensive background in technical customer support, IT management, and customer service roles. My experience includes two years as a Technical Customer Support Engineer at Vectorflow, where I supported clients like Oracle, British Petroleum, AT&T, and Adobe, among others. My responsibilities involved performance testing, enterprise monitoring, troubleshooting, and SQL database management.
Before Vectorflow, I worked in social media escalation at Meesho, handling customer complaints and interactions across multiple platforms. I also have experience from Smart Coin Finance Pvt Ltd in customer onboarding and collections, as well as voice process experience at Aegis for Flipkart CT, where I managed critical customer issues.
My career began in the Indian Army, where I served for seven years, managing ground duties and the IT section. I demonstrated strong leadership, problem-solving skills, and resilience.
I hold a BBA from William Carey University and have technical skills in SQL, DBX, Putty, Jira, Zendesk, and other tools. I am known for my technical expertise, problem-solving abilities, and strong communication skills.
Overview
12
12
years of professional experience
Work History
Technical Customer support Engineer
Vectorflow
10.2022 - 4 2024
- Over 2 years of experience in the technical support with area of database applications and server’s Performance Testing and Enterprise level Monitoring creating analyzing reports for Performance Tests and Enterprise Monitoring in a multi - tiered environment
- Provide operational support for our US and UK based clients like Oracle, British Petroleum, TIAA, Lending tree, Humana, Atrium, Adobe ,Riyad Bank ,AT&T ,Delta ,GE Health Care working as a technical support
- Promptly address customer-reported problems, analyzing, troubleshooting, and providing additional guidance to the customer; identifying interim or permanent solutions to address the problems
- Identifying problem details and escalating to the core development team (when necessary) and tracking the end-to-end solution delivery from the development team to production to ensure full customer satisfaction
- Communicate with customers through email, phone, teleconference meetings, customer support portal tools to understand the problems, respond to queries and properly track them to a satisfactory conclusion
- Excellent experience in monitoring system and application health and taking appropriate action when it reaches a certain threshold level
- Experience in regular health monitoring to address any problem before it becomes a serious problem
- Setting up automatic monitoring of health parameters and setup
- Involving systematic detecting the error, tracking and analysis of errors, exceptions within software applications
- Experience in SQL Database & Support of MS SQL Servers in Production, and Test environments
- Experience in data modeling and data Management
- Involves ensuring latest security patches are implemented in application servers, web servers & database servers and monitoring
- Hands on Experience in reports
- Performance Tuning of Database by optimizing SQL.
Social Media Escalation Executive
Meesho
10.2021 - 09.2022
- Handled customer complaints via social media platforms, including Facebook, Instagram, Snapchat, and Twitter
- Engaged with customers through chat, calls, emails, and social platforms to provide the best possible resolution
- Ensured strong follow-up on assigned cases and maintained written communication in line with customer procedures
- Demonstrated the ability to handle high-pressure situations and work effectively in a team
- Facilitated smooth communication between customers and sellers, addressing reported issues and their escalations
- Excelled in both written and verbal communication to ensure clear and effective resolution of customer issues
- Developed a reputation for providing thorough and timely solutions to customer problems.
Smart coin finance pvt ltd
03.2021 - 09.2021
- Worked collaboratively in both the onboarding and collection teams
- Managed customer ensuring effective communication and resolution of queries
- Handled customer-reported issues and managed escalations, providing timely and efficient solutions
- Demonstrated excellent written and verbal communication skills, ensuring clarity, and understanding in all interactions
- Successfully operated in high-pressure environments, maintaining composure and productivity
- Contributed to team efforts with strong teamwork and collaboration skills, fostering a cooperative work environment.
Aegis in Flipkart CT process
09.2019 - 01.2021
- Worked in both inbound and outbound voice processes, providing comprehensive support to customers and sellers
- Managed critical issues such as Proof of Delivery (POD), refund requests, order delays, and damaged or defective products received by customers
- Assisted with return and refund requests and resolved logistics delays involving 3rd party and Ekart logistics
- Handled customer and seller escalations efficiently, ensuring satisfactory resolutions
- Demonstrated strong teamwork and the ability to handle high-pressure situations effectively
- Utilized excellent written and verbal communication skills to provide clear, concise, and professional resolutions to reported issues
- Proven ability to analyze problems, identify root causes, and implement effective solutions.
Non-Commissioned Officer, Ground Duties & IT Section Management
Indian Army (Army Service Corps)
01.2011 - 01.2018
- Managed ground duties and handled the IT section, demonstrating strong organizational and technical skills
- Created presentations, flex boards, and official documentation for the department, ensuring clear and effective communication
- Addressed minor technical issues related to the system and efficiently managed major problems by coordinating with the respective workshop for troubleshooting
- Led a team of 3 to 4 members in the IT section, fostering teamwork and maintaining high performance standards
- Maintained high levels of physical and mental resilience through daily training, including Physical Proficiency Tests (PPT) and Battle Physical Efficiency Tests (BPET)
- Excelled in running, firing, and combat skills, showcasing exceptional physical fitness and tactical proficiency
- Demonstrated strong leadership abilities, guiding and mentoring team members to achieve departmental goals
- Worked collaboratively in high-pressure environments, maintaining composure and effectiveness
- Developed strong problem-solving skills, capable of handling unforeseen challenges efficiently
- Adapted quickly to changing situations, ensuring mission success under varying conditions
- Exhibited unwavering discipline and dedication to duties, maintaining high standards of performance and reliability.
Education
BBA -
William Carey University
XII Std - undefined
Kendriya Vidyalaya ASC Centre South Bangalore
X STD - undefined
Kendriya Vidyalaya ASC Centre South Bangalore
Skills
- Technical Expertise
- Problem-Solving Skills
- Communication Proficiency
- Proactive in every concept
- Team Leadership
- Adaptability and Resilience
- Discipline and Dedication
- SQL DBX
- Putty to interact with Linux systems
- Jira
- Zendesk
- WinSCP Terminal / Putty (SSH File Transfer Protocol)
- MobaXterm
- Bitvise SSH Client
- User Interface (Production/stage)
Application support
Escalation management
System Configuration
Incident Management
Network Troubleshooting
Remote Support
Ticketing system proficiency
Performance Testing
Technical Support
Videoconferencing
Service support
Customer Service
Desktop support
Issue Troubleshooting
Technical Troubleshooting
Ticket management
Technical issues analysis
Product Troubleshooting
Call Center Operations
Customer service expert
MySQL
Excellent Communication
Accomplishments
- Managed technical support operations for global clients
- Received commendation for prompt issue resolution
- Implemented proactive monitoring strategies
- Demonstrated proficiency in SQL database support
- Successfully managed ground duties and IT section operations
- Maintained exceptional fitness and tactical proficiency
- Received awards for outstanding performance and commitment
- Actively participated in diverse extracurricular activities
Personal Information
- Date of Birth: 05/17/92
- Marital Status: Single
Timeline
Technical Customer support Engineer
Vectorflow
10.2022 - 4 2024
Social Media Escalation Executive
Meesho
10.2021 - 09.2022
Smart coin finance pvt ltd
03.2021 - 09.2021
Aegis in Flipkart CT process
09.2019 - 01.2021
Non-Commissioned Officer, Ground Duties & IT Section Management
Indian Army (Army Service Corps)
01.2011 - 01.2018
BBA -
William Carey University
XII Std - undefined
Kendriya Vidyalaya ASC Centre South Bangalore
X STD - undefined
Kendriya Vidyalaya ASC Centre South Bangalore
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