RAJKUMAR SONARTHI
INDORE
Summary
Highly motivated and dedicated professional with a strong desire to contribute to a company's growth and success. Seeking full-time employment in a challenging environment where exceptional multitasking abilities and meticulous attention to detail can be utilized. Experienced in collaborative teamwork and independent work, consistently delivering high-quality results. Effective communication skills enable seamless interaction with colleagues and clients. Committed to maximizing the company's potential and achieving mutual success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Relations Associate
INOX India
02.2023 - Current
- Assisted in the resolution of billing issues, ensuring guests left satisfied with their overall experience.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Monitored online reviews, responding professionally while implementing changes based on constructive feedback from guests.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Quality Checker and Billing
Tata International Limited
01.2022 - 12.2022
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Enhanced manufacturing processes by implementing detailed quality control measures and guidelines.
- Conducted root cause analysis for identified issues, proposing effective solutions to address them.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Billing Executive
Flipkart Wherehouse
05.2021 - 12.2021
- Established best practices for invoice archiving and document retention, facilitating easy retrieval of historical data for audits or other purposes as needed.
- Enhanced client satisfaction with timely and accurate invoicing, ensuring prompt payments and better cash flow management.
- Conducted regular audits on billing records to ensure compliance with company standards and industry regulations.
Front Desk Receptionist
Nandan Kanan Hotel
02.2020 - 03.2021
- Welcomed guests at front desk and engaged in cordial conversations while handling check-ins.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Supervisor
GROFERS INDIA PVT LTD
03.2019 - 11.2019
- Organize and maintain inventory and storage area
- Identify areas of improvement and establish innovative or adjust existing work procedures
- Ensure shipments' and inventory transactions' accuracy
Business Analyst (Equity & MCX market)
CPI RESEARCH & SERVICE PVT LTD
06.2018 - 02.2019
- Data Entry
- Conducting market research and identifying potential clients & collating and maintaining client information in the CRM database
- Responsible for providing the best possible service to every customer
Education
Master's Degree - Business Administration, Human Resource & Finance
ASTRAL INSTITUTE OF MANAGEMENT
INDORE, MADHYA PRADESH10.2024
Bachelor's Degree - Commarce, Tax Procedure & Practice
DEVI AHILYA ART & COMMERCE COLLEGE
INDORE, MADHYA PRADESH08.2021
Higher Secondary Diploma - Commarce
GOVERNMENT HIGHER SECONDARY SCHOOL
DEWAS, MADHYA PRADESH05.2018
Skills
- Strong empathy
- Exceptional communication
- Personal grooming
- Guest satisfaction focus
- Teamwork and collaboration
- Problem-solving abilities
- Adaptability and flexibility
- Decision-making
Additional Information
Hard working Person, Focused, Leadership, Quick learner, Punctual, Goal Oriented
Other Details
7 12.200 Inchad, 01/01/23, goodcy.com
Personal Information
Expected Salary: 1514
Certification
Frankfinn Institute of Air Hostess Training in Hospitality, Travel and Customer Service.
Timeline
Guest Relations Associate
INOX India
02.2023 - Current
Quality Checker and Billing
Tata International Limited
01.2022 - 12.2022
Billing Executive
Flipkart Wherehouse
05.2021 - 12.2021
Front Desk Receptionist
Nandan Kanan Hotel
02.2020 - 03.2021
Supervisor
GROFERS INDIA PVT LTD
03.2019 - 11.2019
Business Analyst (Equity & MCX market)
CPI RESEARCH & SERVICE PVT LTD
06.2018 - 02.2019
Master's Degree - Business Administration, Human Resource & Finance
ASTRAL INSTITUTE OF MANAGEMENT
Higher Secondary Diploma - Commarce
GOVERNMENT HIGHER SECONDARY SCHOOL
Bachelor's Degree - Commarce, Tax Procedure & Practice
DEVI AHILYA ART & COMMERCE COLLEGE
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