Rajkumar Tewatia
PALWAL
Summary
Seasoned Travel Agency Manager with a proven track record at FareOwise LLC, specializing in itinerary planning and customer service excellence. Expert in leveraging travel industry expertise and team leadership to secure competitive pricing and resolve client issues efficiently. Demonstrated success in staff recruitment and fostering teamwork, significantly enhancing operational efficiency and client satisfaction.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
21
21
years of professional experience
Work History
Travel Agency Manager
FareOwise LLC
PALWAL
06.2023 - 10.2024
- Maintained relationships with airlines, hotels, cruise lines, insurance providers, and other vendors in order to secure competitive pricing for customers.
- Assisted customers in resolving any issues that arose during their travels.
- Managed daily operations of the travel agency including staff management and budgeting.
- Recruited qualified staff members to join the team at the travel agency.
Senior Travel Sales Consultant
Flight Tactix LLC
Delhi
02.2021 - 05.2023
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
- Created itineraries that maximized customer experience while minimizing cost.
- Generated reports regarding sales performance and customer feedback.
Senior Travel Specialist
AirTripMart LLC
Delhi
12.2015 - 12.2019
- Conducted regular audits of vendor accounts to ensure accuracy of billing statements.
- Managed daily operations of the travel department including booking reservations, issuing tickets, tracking expenses and preparing reports.
- Developed and implemented travel policies and procedures to ensure cost-effective strategies.
- Created travel itineraries and made adjustments to meet client specifications.
Travel Consultant
AirTripMaker LLC
Delhi
06.2011 - 11.2015
- Coordinated ground transportation to and from accommodations for clients.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
- Developed and maintained strong relationships with customers to ensure repeat business.
Travel Agent
Worldwide Travel Inc.
Delhi
06.2008 - 06.2011
- Maintained relationships with travel partners and vendors.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Prepared customized itineraries based on customer needs and preferences.
- Monitored trends in tourism industry; updated promotional material accordingly.
Travel Agent
JustFares LLC
New Delhi
05.2006 - 03.2008
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Maintained relationships with travel partners and vendors.
Customer Service Executive
Stracon Pvt Ltd.
New Delhi
02.2004 - 03.2006
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Arts - Arts Education
S.D College
Palwal06-2004
High School Diploma -
NIIT
Faridabad02-2001
Skills
- Customer service
- Itinerary planning
- Issue resolution
- Staff recruitment
- Team leadership
- Time management
- Travel industry expertise
- Teamwork
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Travel Agency Manager
FareOwise LLC
06.2023 - 10.2024
Senior Travel Sales Consultant
Flight Tactix LLC
02.2021 - 05.2023
Senior Travel Specialist
AirTripMart LLC
12.2015 - 12.2019
Travel Consultant
AirTripMaker LLC
06.2011 - 11.2015
Travel Agent
Worldwide Travel Inc.
06.2008 - 06.2011
Travel Agent
JustFares LLC
05.2006 - 03.2008
Customer Service Executive
Stracon Pvt Ltd.
02.2004 - 03.2006
Bachelor of Arts - Arts Education
S.D College
High School Diploma -
NIIT
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