RAJKUMAR SUBHAMJIT SINGHA
Gurgaon
Summary
Result-driven professional with 3.5+ years of experience in delivering swift and effective customer resolutions across EdTech, E-commerce, and Aviation industries. Highly skilled in managing high-volume queries through email and call support, ensuring prompt, accurate, and empathetic responses. Presently handling social media and nodal escalations on platforms like LinkedIn, Twitter, Facebook, and Instagram, strengthening customer satisfaction and brand reputation. Seeking a challenging role in a dynamic environment to leverage my communication skills, problem-solving abilities, and customer-first approach for organizational growth.
Overview
6
6
years of professional experience
Work History
Senior Executive-Social Media & Escalations
Air India Express
Gurgaon
12.2023 - Current
- Handling social media escalations(LinkedIn, X, Facebook, Instagram etc.) by providing prompt and accurate resolutions.
- Managing Nodal/Appellate escalations ensuring fair handling and closure of customer grievances.
- Respond to customer queries through email and calls, delivering timely and satisfactory resolutions while maintaining service quality standards.
- Draft professional, customer-centric responses and ensuring TAT adherence.
Associate- Social Media Escalation
Teleperformance
Bangaluru
08.2022 - 12.2023
- Handling social media escalations for e-commerce brand Flipkart.
- Taking care of refund related queries and complaints and providing end to end resolution to the customer.
Pre Sales Associate
Cuemath
06.2021 - 11.2021
Pre Sales Associate
BYJU'S The learning app
10.2020 - 03.2021
Business development Trainee
BYJU'S The learning app
12.2019 - 03.2020
Education
B. E in Mechanical Engineering -
Sathyabama Institute of Science And Technology
07-2018
Diploma in Mechanical Engineering -
SRM Polytechnic College
04-2015
HS (+2 stage) Board exam -
Umakanta Academy
06-2012
Madhyamik Board Exam -
Umakanta Academy
06-2010
Skills
- Complaint Handling & Escalation Management through call & mail support
- Nodal & Social Media Escalations
- Locobuzz
- Salesforce
- Amadeus
- Social Media
- Customer Experience
Projects
- Fabrication of mini Pelton Wheel Turbine Micro friction welding machine(Diploma final year project).
- Created a Micro friction welding machine(BE final year project).
Accomplishments
Promoted from Associate to Senior Executive within 16 months, reflecting strong performance and ability to take on higher responsibilities.
Languages
- Bengali
- Hindi
- English
- Manipuri
Personal Information
- LinkedIn profile: https://www.linkedin.com/in/rajkumar-subhamjit-singha-086a86145
- DOB: 25th Dec,1993
- Nationality: Indian
- Alternate No: 9863120061
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Senior Executive-Social Media & Escalations
Air India Express
12.2023 - Current
Associate- Social Media Escalation
Teleperformance
08.2022 - 12.2023
Pre Sales Associate
Cuemath
06.2021 - 11.2021
Pre Sales Associate
BYJU'S The learning app
10.2020 - 03.2021
Business development Trainee
BYJU'S The learning app
12.2019 - 03.2020
B. E in Mechanical Engineering -
Sathyabama Institute of Science And Technology
Diploma in Mechanical Engineering -
SRM Polytechnic College
HS (+2 stage) Board exam -
Umakanta Academy
Madhyamik Board Exam -
Umakanta Academy
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