RAJLAXMI CHAKRABORTY

• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Analyzed customer feedback data to identify trends in product performance or customer service issues.
• Monitored market conditions and competitor activities to inform business decisions.
• Coordinated resources across departments to maximize productivity levels.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Established relationships with vendors and suppliers to secure favorable terms for materials or services.
• Enhanced customer satisfaction through the development of service improvement initiatives.
• Developed and executed marketing strategies to increase brand awareness and market share.
• Managed crisis situations to minimize impact on operations and reputation.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Prepared staff work schedules and assigned team members to specific duties.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Performing live programs on social media platforms.
• Planning and executing exhibitions.
• Cash handling, maintaining books of accounts.
• Preparing salary in Excel files and providing it on a timely basis.
• Coordinating with the tailoring section.
• Preparing bills in Tally.
• Creating greetings through Canva.
• Stock Management.

Managed coordination of all business activities related to projects, while ensuring confidentiality.

The projects I was induced to undertake:

• The Chairman, himself
• Webbing India Private Limited.
• SB Advertising & Events Private Limited.
• Santiniketan Handlooms Private Limited.
• Managed calendar reminders for upcoming deadlines or events associated with the office.
• Prepared expense reports in accordance with company policies and procedures.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Proofread documents before submission; corrected any errors found in grammar or punctuation.
• Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
• Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Provided assistance with onboarding new employees by preparing orientation materials.
• Coordinated meeting logistics such as room reservations and catering services.
• Handled confidential documents with discretion.
• Updated contact lists on a regular basis; created new contacts as needed.
• Organized and maintained filing systems for important documents.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Sent and distributed mail and parcels.
• Creating Greetings Through Canva.

• Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
• Oversaw inventory management activities including ordering supplies as needed.
• Prepared reports summarizing operational results against established goals and objectives.
• Developed and implemented operational policies and procedures to ensure efficient business operations.
• Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
• Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
• Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
• Conducted market research to identify opportunities for operational improvements and expansion.
• Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
• Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
• Implemented quality control measures, achieving a reduction in defects and errors.
• Addressed customer concerns with suitable solutions.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Performing live programs on social media platforms.
• Maintaining daily transactions, preparing bills, and all day-to-day activities.
• Stock Management

This was an advertising project. Though the head office was in Siliguri and the corporate office was in Kolkata, I have moved wherever and whenever required for the company.

From 2018 to 2020, it was a fully marketing and advertising section, where the following works were done:

• Building up markets for places like Bolpur, Tarapith, Digha, Tajpur, Mandarmani, Bankura, and Purulia for websites.
• Setting up LED screens, hoardings, and kiosk boards in the Bolpur location.
• Meetings with the Chairman, the Ward Councillor, the local political leaders, and other members of political divisions for approvals and permissions for setting up business activities.
• Creating leads and holding up meetings with clients.
• Holding photoshoots for clients.

From the time of Corona in the year 2020, business was reduced, and the project of Santiniketan Handlooms started under Webbing India Private Limited.

• Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
• Supported other departments with tasks as assigned by supervisors or managers.
• Managed incoming calls and emails in a timely manner.
• Maintained a clean reception area by tidying up furniture, magazines, and other items.
• Addressed and resolved new trainee inquiries and complaints, providing high-quality service and maintaining satisfaction.
• Monitored security procedures, including managing visitor logs and issuing visitor badges.

• Resolved conflicts between customers or staff members professionally.
• Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
• Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
• Stock Management.
• Cash Handling.