Summary
Overview
Work History
Education
Skills
Reading books and cooking
Timeline
Generic
Rajlaxmi Dash

Rajlaxmi Dash

Cloud And Infra Engineer
Bengaluru,KA

Summary

Developed critical problem-solving skills and technical expertise in fast-paced cloud support environment. Adaptable to new challenges and dedicated to continuous learning and professional growth. Seeking to leverage transferrable skills in new field for innovative and impactful contributions.

Overview

3
3
Languages
1
1
year of professional experience

Work History

Cloud Support Engineer

MindTree Ltd, Bangalore
06.2025 - Current

Cloud & Infrastructure Support Engineer

  • Provide technical support for users across cloud and infrastructure services, ensuring timely resolution of incidents and service requests.
  • Manage Active Directory tasks, including user account creation, password resets, account unlocks, group membership, access permissions, and basic domain-related troubleshooting.
  • Administer Microsoft 365 services, including user access, license assignment, mailbox-related support, and troubleshooting of Microsoft 365 applications.
  • Work with Microsoft Entra ID for user identity and access management, including account management, authentication issues, group membership, and access-related troubleshooting.
  • Handle and resolve incidents, service requests, and access-related issues using the ServiceNow ticketing tool, following defined SLAs and ITIL processes.
  • Troubleshoot user login, authentication, access, and application-related issues, and provide appropriate resolutions, or escalate them to the relevant teams.
  • Monitor ticket queues, prioritize issues based on impact and urgency, and ensure timely resolution within SLA.
  • Collaborate with L2, L3, infrastructure, cloud, security, and application teams for complex technical issues.
  • Maintain proper documentation of troubleshooting steps, resolutions, and user interactions in ServiceNow.
  • Follow standard ITIL processes for Incident, Request, Problem, and Change Management.
  • Provide effective communication and technical assistance to end users, while maintaining service quality and security standards.

Education

Bachelor of Computer Applications - Computer Science

Mits School of Biotechnology
04.2001 -

Higher Secondary Education - Science

Rajdhanin Higher Secondary School
Bhubaneswar, Odisha
04.2001 -

Skills

Active directory

M365

Microsoft Entra ID

Service now Ticketing tool

Excel

Power BI

Reading books and cooking

My hobbies are cooking and reading books. I love cooking because I enjoy trying new recipes and experimenting with different ingredients. I also love reading books, especially psychological books and novels. Reading helps me relax, improves my imagination, and allows me to explore different perspectives and stories. Both cooking and reading are activities that I really enjoy doing in my free time.

Timeline

Cloud Support Engineer

MindTree Ltd, Bangalore
06.2025 - Current

Bachelor of Computer Applications - Computer Science

Mits School of Biotechnology
04.2001 -

Higher Secondary Education - Science

Rajdhanin Higher Secondary School
04.2001 -
Rajlaxmi DashCloud And Infra Engineer