Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Rajmala Keshari

Faridabad

Summary

Experienced retail consultant specializing in providing actionable insights to enhance business performance. Utilizes strategic planning and data analysis to drive initiatives that improve customer satisfaction. Deep knowledge of industry trends and best practices ensures effective solutions for clients. Specializes in analyzing business performance, optimizing operations, and driving sales growth with a strong focus on team collaboration and achieving results. Expertise in customer service, inventory management, and strategic planning. Known for reliability, effective communication, and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Business Consultant

Mind A Mend
12.2023 - Current
  • Drove strategic retail transformation by conducting in-depth market analyses, business process audits, and implementing SOPs and policies that enhanced efficiency and profitability across national and international operations.
  • Collaborated with lead generation, marketing, and cross-functional teams to accelerate sales cycles, drive client engagement, and deliver innovative, tailored solutions to complex retail challenges.
  • Improved supply chain reliability by developing and executing a structured vendor management framework, streamlining vendor onboarding and compliance processes.
  • Supported global retail clients onsite in Brunei and Mozambique, aligning local operations with international standards through customized process documentation, regulatory compliance, and operational best practices.
  • Led performance-driven process improvements by developing tracking metrics, monitoring new systems, and refining business practices to support sustainable growth and project success.
  • Boosted in-store performance and customer engagement by implementing effective merchandising strategies, optimizing store layouts, and advising on diverse workforce hiring aligned with local market dynamics.

Store Manager

Manyavar & Mohey - Vedant Fashions
11.2023 - 12.2023
  • Managed a team of store associates, providing coaching, development, and resource management to ensure high performance and growth.
  • Implemented monthly rhythms and routines to streamline operational management, improving efficiency and productivity.
  • Actively participated in process and project discussions, contributing valuable insights and recommendations for improvement.
  • Engaged with stakeholders through regular client meetings, fostering open communication and addressing concerns proactively.
  • Built domain knowledge within the team and facilitated practice expertise and product knowledge to enhance service delivery.
  • Ensured service accuracy through compliance and audit, maintaining high-quality standards in store operations.

Store Manager

Zudio (Unit Of TATA Ltd.)
04.2023 - 10.2023
  • Identified cross-training strategies within the store unit, enabling team members to acquire diverse skill sets and improve overall performance.
  • Collaborated with client teams to prioritize and assign activities, effectively managing workload and meeting service level agreements.
  • Proactively resolved client-related issues, demonstrating strong problem-solving skills and effective issue resolution techniques.
  • Created an environment oriented to trust, open communication, creative thinking, and cohesive teamwork, fostering a culture of continuous improvement.
  • Monitored associate performance and conducted necessary performance management conversations, ensuring alignment with organizational goals.
  • Managed all team activities and administrative responsibilities effectively, optimizing store productivity and performance metrics.

Department Manager

Pantaloons (ABFL)
10.2020 - 04.2023
  • Provided day-to-day support for participant- and processing-related issues, resolving issues promptly to minimize disruptions.
  • Conducted regular process reviews and development planning sessions, driving continuous improvement initiatives.
  • Managed store productivity, service level agreements, and process management information systems effectively.
  • Leveraged technology to optimize business performance and enhance productivity, staying updated with industry trends and best practices.

Store Key Performance Indicator

Bata India Limited (Internship)
04.2020 - 06.2020
  • Objective was to increased Store Key Performance Indicator which included Conversion Rate, Unit Per Transaction (UPT), Average Selling Price(ASP),Average Ticket Value(ATV).
  • Learnt how to interact with customers to know their buying behavior and feedback about company, as to suggest new products to increase Store Key Performance Indicator.
  • Have gained knowledge about Prosperity Card as to compare status of company as per needed Understood how important is product knowledge to sales person so as to convert their customers.
  • Learnt about marketing strategies and their application under different situations also, how these are affecting objectives.
  • Worked well with-in team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Post Graduate Diploma in Management (PGDM) - Marketing And Operations

ICFAI Business School
07.2020

Bachelor's of Commerce (B.Com) -

Gayatri Vidya Parishad
07.2017

Class 12th - Board of Intermediate Education

Sri Chaitanya Junior College
03.2013

Class 10th - Central Board of Secondary Education

Sri Prakash Vidya Niketan
03.2011

Skills

  • Team management, coaching & development
  • Operational management and monthly rhythms
  • Process and project participation
  • Stakeholder management and client meetings
  • Compliance and audit
  • Problem-solving and issue resolution
  • Service delivery quality assurance
  • Continuous improvement and process review
  • Technology savvy and leveraging technology
  • Team workload management and staffing

Accomplishments

  • 2 Mega Camp certificates of NSS.
  • 2 Special Camp certificates of NSS.
  • Member of NSS Unit of Andhra University.
  • Volunteered at Science Express- climate Action Special at Visakhapatnam Railway Station.
  • Selected for National Level for Javelin Throw, Shot put.
  • Won 2nd price in Elocution at NSS.
  • Active member of Environment Club, Marketing Club and Sports Club at ICFAI Business School.

Affiliations

  • Was awarded as the best DM (Department Manager) of the zone of FY 2021-22
  • Was selected as the best MT for the year 2021.
  • Whatsapp business chat was recognized as the best chat of the zone.
  • Highest acceptance in online store.
  • Lowest percentage contribution in shrinkage of stock take and highest contribution in outward.
  • Opening of NSO store and maintaining a positive CBA in first month with a sale amount of over 75 lakh INR
  • Lowest rejection in transfer orders with zero shrinkage across the stores on a zonal level

Certification

1. Certified Workshop in ChatGPT & AI in Microsoft Office

2. Certified Workshop in AI Dashboards using Microsoft Power BI

Timeline

Retail Business Consultant

Mind A Mend
12.2023 - Current

Store Manager

Manyavar & Mohey - Vedant Fashions
11.2023 - 12.2023

Store Manager

Zudio (Unit Of TATA Ltd.)
04.2023 - 10.2023

Department Manager

Pantaloons (ABFL)
10.2020 - 04.2023

Store Key Performance Indicator

Bata India Limited (Internship)
04.2020 - 06.2020

Bachelor's of Commerce (B.Com) -

Gayatri Vidya Parishad

Class 12th - Board of Intermediate Education

Sri Chaitanya Junior College

Class 10th - Central Board of Secondary Education

Sri Prakash Vidya Niketan

Post Graduate Diploma in Management (PGDM) - Marketing And Operations

ICFAI Business School

Similar Profiles

CREATE PROFILE
Rajmala Keshari