Rajmi Haider
Vasai East Thane
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Telecom Industry. Solid team player with outgoing,positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and result oriented with exemplary passion for developing relationship ,cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Executive
Bisleri International Pvt.Ltd.
Mumbai
07.2019 - Current
- Handling E-commerce process for PAN Mumbai
- Evaluated interactions between associates and customers to assess personal performance and customer satisfaction
- Utilized proper telephone etiquette and asked in depth questions to immediately find solutions to issues for customers
- Described product and service details to customers to provide information on benefits and advantages
- Evaluated customer information to explore issues, develop potential solutions and maintain high – quality service
- Identified complications requiring further research and escalated to appropriate department or management
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Marketed additional products and services complementing customer’s current offerings and adding value
Associate Relationship Manager
Vodafone Idea Limited
Mumbai
12.2015 - 07.2019
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Planned portfolio solutions after carefully analyzing client’s financial health and future requirements
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals
Executive Team Leader
Vodafone India Pvt ltd.
Vasai East
03.2012 - 11.2015
- Built relationships with team members to encourage willingness to address concerns and issues
- Mentored employees to help improve skills and enable team members to become peak performers on job
- Instructed junior team members on protocols and procedures of each situation to maximize contributions
- Trained new employees and promoted supportive, performance oriented atmosphere by instructing each in use of machinery, standard operating procedure and company policies
Education
Bachelor of Computer Applications -
Makhanlal Chaturvedi University
Bhopal12.2010
Higher Secondary Certificate - Pathology
Allahabad Board
05.2007
Secondary School Certificate - Science
Allahabad Board
08.2005
Skills
- Marketing
- Company Policy Adherence
- Online chat and email
- Relationship building
- Satisfaction monitoring
- Documentation and notes
- Strategic sales knowledge
- Order fulfillment
- CRM
- Retail store support
- Service standard compliances
Accomplishments
- Best SME Service Manager, Feb.16
- Best SME Service Manager, July./17
- Best SME Service Manager, Mar 18
- Best Performer In Team July 2020
- Best Performer in Team Oct 2024
Hobbies and Interests
- Listening music
- Playing cricket
Projects
Vodafone, GST (Completion of 90% Overall Base) Vodafone, BILL CLEANUP (Completion of 100% Overall Base) Bisleri, E-Commerce (Clean up of pending order and handled end to end closure)
Languages
- English
- Hindi
- Urdu
Personal Information
- Date of Birth: 11/19/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Customer Service Executive
Bisleri International Pvt.Ltd.
07.2019 - Current
Associate Relationship Manager
Vodafone Idea Limited
12.2015 - 07.2019
Executive Team Leader
Vodafone India Pvt ltd.
03.2012 - 11.2015
Bachelor of Computer Applications -
Makhanlal Chaturvedi University
Higher Secondary Certificate - Pathology
Allahabad Board
Secondary School Certificate - Science
Allahabad Board
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