RAJ MITHRA C

CHECK OPERATIONS PROOF (NAM Retail - North American retail):

· Billing and documenting all check transactions performed by Citi’s interdepartmental and US clients and posting journals for same.

· Responding to clients through emails about successful postings and highlighting discrepancies, if any.

· Performing QC duties performed by subordinates for complete accuracy.

· Involving with US stakeholder discussions on process developments and strategies.

· Provided automation ideas and performed testing which have been implemented successfully. Creating day to day MIS Dashboard and Productivity and Accuracy Snapshots.

FINANCIAL SERVICE OPERATIONS (NAM Retail - North American retail):

· IO (Input Output) Control Processing deals with retail banking transaction posting to GL. Processing of client file transmission and ensuring successful posting of journals.

· Subject matter expert in handling cash and payment investigation, implemented ideas to enhance the system.

· Handling client transaction investigation request promptly.

· Liaising with the stateside partners on daily basis to update status of proofing and journals.

· Ensuring adherence to process manual and checklist.

· Proofing operations liaising with other department to provide chargeback amounts and reconcile the difference in sub ledger.

· Ensuring timely completion of mandatory trainings and other adhoc activities assigned are completed.

Data Analyst:

· Worked in Documents Team which deals with collection of Fund Literatures like Factsheets, Prospectus, KIIDS, Reports and Accounts etc.

· Sourcing the documents from various Fund Manager Company's website and uploading it to our database, by using various inbuild software of the company.

· Requesting the Fund manager to provide for the unavailable documents in their company website and to contact clients regarding our Projects and collect data through email and telephonic conversations.

· Distribution/Dissemination of fund document feeds to various clients, such as, Blackrock AXA, Standard Life, Scottish Widows, Royal London, Aberdeen, Santander, Aviva, Ausbil, Sarasin, Host Capital & universe-based clients.

· Maintaining Quality reports to provide accurate data to International Investors and handling Tickets raised by our clients with priority and resolving them on time.

· Updated Fund-related Portfolio Information to the database.

· Liaise with UK and other international clients for issues on validation process.