Rajmohan K
Branch Manager
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional [Branch Manager] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Accomplished Branch Operations Manager with a demonstrated track record of success in branch leadership positions. Well-versed in KPI, KRA, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner, and problem-solver.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Branch Manager
DTDC Express Limited
11.2022 - Current
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Check status of all pending CRM open points - Discuss and align with Supervisor and DMC on pending actions
Audit of Branch process vs SOP and planned action to correct deviation
Approvals, Bill Clearance etc. - Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Monitor CD In to FDM - Pending vs Completion Status, WIP to ensure FDM / BDM preparation for all load received by 2nd cut-off.
Associate Executive Operation B2C Xpress
Xpressbees Logistic Solution Pvt Ltd,
02.2018 - 10.2022
- Handled First, Mid and Last Miles operations,
Ensuring Cod Deposition happens correctly preparing MIS and coordinate with LH team. Monitoring manpower
Handled COD and ensure properly closed.
Maintained with 2 more SVC & 5 RSC managing their performance all parameters like (COD, Prepaid, Productivity, Customer
feedback report, UPI transactions etc..)
Planned team-building exercises to increase employee performance
Maintained riders' data and their payroll data
Well trained with riders and maintained good productivity and generate daily reports - Implemented succession planning strategies to prepare future leaders for key roles within the company.
- Handled employee relations issues with confidentiality, professionalism, and diplomacy, promoting a positive work environment.
Jr. Executive
Xpressbees Logistic Solution Pvt Ltd,
02.2017 - 02.2018
- Handled Last Miles operations
Build a new team and started SVC (Service centre) at Guruvayur
Observing the market for business development.
Resolved problems, improved operations and provided exceptional service
Identified issues, analyzed information and provided solutions to problems
Handled by day-by-day operations - Coordinated internal training programs tailored towards enhancing employee skill sets relevant to their respective roles within the organization.
- Implemented quality control measures for enhanced product reliability and customer satisfaction levels.
Service Representative
Xpressbees Logistic Solution Pvt Ltd,
09.2016 - 01.2017
- Streamlined customer service processes for improved efficiency and reduced response times.
- Best service for customer and ensuring target achievement,
Listened to customer needs,Fastest delivery
Achieve maximum productivity.
Shift Activity In-charge & Data Support
V-Guard Industries Pvt Ltd
03.2011 - 07.2016
- Worked with QA department
Data support for daily shift data's
Handling with RAW materials section
Handling with in-process section (Production) also
Final testing
Conducting in daily huddle - Maintaining inventory and distribute ordered stock at the different distribution centres on a daily basis.
Coordinate with SCM team and Production team.
Trained with 5s and kaizen and fire and safety
Create with PPT for new projects and performance reports - Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Education
High School Diploma -
Sreevidhya
Eruthenpathy,Kerala,Palakkad 04.2001 -
Skills
Interviewing and Hiring
Goals and performance
Warehouse Management
Inbound and Outbound operations
MIS preparation, Inventory handling
First mile and last mile
Client Relationship Management
Financial Administration
Customer Relationships
Customer Relationships
Timeline
Branch Manager
DTDC Express Limited
11.2022 - Current
Associate Executive Operation B2C Xpress
Xpressbees Logistic Solution Pvt Ltd,
02.2018 - 10.2022
Jr. Executive
Xpressbees Logistic Solution Pvt Ltd,
02.2017 - 02.2018
Service Representative
Xpressbees Logistic Solution Pvt Ltd,
09.2016 - 01.2017
Shift Activity In-charge & Data Support
V-Guard Industries Pvt Ltd
03.2011 - 07.2016
High School Diploma -
Sreevidhya
04.2001 -