Rajneesh Pal
Mumbai
Summary
Results-driven account specialist with expertise in client relationship management and compliance monitoring. Committed to enhancing customer satisfaction and streamlining account processes.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Account Specialist II
JP Morgan Chase
Mumbai
03.2024 - Current
- Coordinated communication between clients and internal teams to resolve inquiries.
- Analyzed client needs and recommended appropriate financial solutions.
- Managed client accounts and resolved inquiries efficiently.
- Processed account transactions and ensured compliance with regulations.
- Developed strong relationships with clients, resulting in increased satisfaction and loyalty.
Customer Service Representative
Firstsource Solutions Pvt LTD
Mumbai
05.2015 - 02.2024
- Assisted customers with inquiries and resolved issues, enhancing overall customer satisfaction.
- Engaged customers to understand needs and recommended suitable products, increasing sales opportunities.
- Managed team operations to ensure efficiency and productivity across multiple projects.
- Developed training programs to enhance employee skills and knowledge within the team.
- Collaborated with team members to enhance service quality.
Education
High School Diploma -
Maharashtra Board
Mumbai03-2009
Skills
- Account management
- Client relationship management
- Compliance monitoring
- Customer service
- Conflict resolution
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
Generative AI Foundations Certificate with Microsoft.
Accomplishments
Ace of Initiative certificate for driving an intiative project successfully in JP Morgan Chase
Affiliations
Travelling
Timeline
Account Specialist II
JP Morgan Chase
03.2024 - Current
Customer Service Representative
Firstsource Solutions Pvt LTD
05.2015 - 02.2024
High School Diploma -
Maharashtra Board