Handling the Cummins Dealer Network in Haryana Territory
Annual Operating Plan (AOP): ???8 crore
Distributors: 3 CCC Network Centers: 10
Sales Strategy and Execution Plan
Market Penetration: Achieve maximum market penetration across the Haryana territory.
Identify potential high-growth areas within Haryana.
Conduct market analysis to understand customer needs and preferences.
Deploy targeted marketing campaigns to raise brand awareness and attract new customers.
Distributor Management: Optimize distributor performance to drive sales growth.
Regular performance reviews and setting clear sales targets.
Provide ongoing training and support to enhance distributor capabilities.
Implement incentive programs to motivate distributors and boost sales.
CCC Network Optimization: Ensure all CCC network centers operate at peak efficiency.
Standardize operations across all 10 CCC centers to ensure consistent service quality.
Monitor and evaluate CCC performance through KPIs (Key Performance Indicators).
Foster a culture of continuous improvement and customer satisfaction.
Sales Promotions and Campaigns: Drive short-term sales boosts through targeted promotions.
Launch seasonal promotions and discount offers to attract customers.
Collaborate with distributors to roll out local sales campaigns.
Utilize digital marketing channels to reach a wider audience.
Customer Relationship Management (CRM): Build and maintain strong relationships with customers.
Implement a CRM system to track customer interactions and feedback.
Regularly engage with key customers to understand their needs and address any issues.
Offer loyalty programs and after-sales support to enhance customer retention.
Performance Monitoring and Reporting: Continuously monitor sales performance and adjust strategies as needed.
Set up regular sales reviews to assess progress against targets.
Use data analytics to gain insights into sales trends and customer behavior.
Adjust sales strategies based on performance data and market feedback.
Territory Service Manager
Cummins India Ltd
05.2017 - 06.2024
I m tacking care BS4 & Bs6 technology components with engine failure support for Tata motors and Ashok Leyland heavy commercial vehicle technical failure analysis and new products failed failure information like, fuel system, turbocharged, emissions control SCR systems also looking spare Buiesnes, oil Buiesnes, Warranty claim approval, Dealer management, CSI norms
Territory Manager Customer care
Mahindra & Mahindra
06.2015 - 05.2017
Handling 8 main dealer, 11 sub dealer, 10 asc dealer all warranty claim, csi report, lgo meet, free service camp workshop mainpower handling, DMS, spare, service sprout, CCR solved.
Service Engineer
A.B GRAIN SPIRITS PVT.LTD
07.2014 - 06.2015
DTC buses maintain all services on time and on time outside all fleet.
Assistant works manager
Cargo motors p.v.t ltd
01.2012 - 07.2014
Company Overview: subsidery tata motors
Mentence on low floor buses break down analyses all maintenance done on schedule.
Subsidery tata motors
Education
Diploma -
Mechanical
01.2012
12th - English
CBSE
01.2009
10th - English
CBSE
01.2007
Skills
Knowledge Of DMS And CRM Software
Good Knowledge MS Office
Good Lerner And Terget Achivment
Projects
Low Floor Bus / Semi Low Floor, 1461 Days Training in 16/23 Cummins Engine Training in 16/13 Heno Engine