A passionate HR Professional having straddled across various industries. Over 20 years of experience in HR Consulting, Logistics & Warehousing, Telecom, DTH, E-Commerce & Manpower outsourcing with emphasis on strengthening HR deliverables and business aligned HR practices. Expertise in partnering with business leaders and cross functional stake holders in achieving desired level of service, business and goals. Effectively handled & managed multi-geographical team & manpower. Good Experience of setting up and managing green field projects
Overview
20
20
years of professional experience
1
1
Certification
Work History
GM - HR
Mind Stream Consulting
Gurgaon
01.2022 - Current
Collaborated with senior leadership to develop strategic plans to support business objectives.
Assisted in the development of succession planning initiatives for key positions within the organization.
Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
Represented the organization at job fairs or other recruiting events in order to attract top talent.
Conducted annual employee performance reviews and provided feedback to improve job performance.
Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
AGM - HR
DTDC Express Ltd.
Delhi
08.2018 - 01.2022
Conducted employee performance reviews and implemented corrective actions to increase productivity.
Developed employee orientation and training programs for new hires.
Created and implemented employee retention strategies.
Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
Conducted annual employee performance reviews and provided feedback to improve job performance.
Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
Development of succession planning initiatives for key positions within the organization.
Participated in investigations into complaints of workplace harassment or discrimination.
Entrepreneur
HR Consulting Services.
Gurgaon
08.2014 - 04.2018
Managed company budget, optimizing expenses to increase profitability.
Oversaw daily operations, ensuring efficiency and effectiveness in all processes.
Formed and sustained strategic relationships with clients.
Structured HR consulting services to support clients during organizational developments and changes.
Established and maintained strategic partnerships with key stakeholders to enhance business development.
Analyzed sales data to identify trends and adjust strategies accordingly.
Designed and implemented a customer feedback system to guide continuous improvement.
Head - HR & Talent Management
Fashionandyou.com
Gurgaon
05.2010 - 07.2014
Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
Identified, screened and interviewed potential employees.
Conducted background checks and reference checks of prospective employees.
Developed compensation packages that are competitive yet cost effective for the organization.
Created job postings, tracked applicants and maintained applicant database.
Assisted in developing succession planning strategies for key positions within the organization.
Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
Developed and implemented recruitment strategies to attract qualified candidates.
Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Held exit interviews and documented information discussed with employees.
Compiled reports to provide management with accurate information and comply with policies and procedures.
Managed full-cycle human resource operational activities to maximize HR employee performance.
Scheduled meetings with employees to address concerns and grievances.
Managed compensation, insurance and vacation days within employee benefits programs.
Created and implemented employee retention strategies.
Attended conferences, workshops and special events to recruit qualified candidates for company.
Manager - HR
Videocon Telecommunication & D2H
Gurgaon & Gr. Noida
09.2008 - 04.2010
Maintained employee records in accordance with company policy and applicable legal requirements.
Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
Conducted background checks and reference checks of prospective employees.
Created job postings, tracked applicants and maintained applicant database.
Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
Developed and implemented recruitment strategies to attract qualified candidates.
Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Organized orientation sessions for new hires and provided them with onboarding information.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Held exit interviews and documented information discussed with employees.
Compiled reports to provide management with accurate information and comply with policies and procedures.
Managed full-cycle human resource operational activities to maximize HR employee performance.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Scheduled meetings with employees to address concerns and grievances.
Handled employee discipline and termination to address policy infractions.
Helped with employee transfers and referrals.
Regional Manager
Adecco India
Delhi
10.2004 - 09.2008
P&L responsibility of North Region
Complete HR Service delivery for outsourced employees
Strategic Management & Leadership, 2008, Kirloskar Institute of Advanced Management Studies, Harihar, Karnataka
Accomplishments
Implemented SOPs for Pre & Post Onboarding process
Successfully Executed & Closed KRA/KPI Setting of each profile
Key contributor in implementation of HRMS software (Zing & UBS)
Closed and cleared 200+ long pending- high priority Full n Final and litigation cases
Instrumental in drafting and designing of all company policies & Employee handbook
Streamlined and ensured discipline & control in Attendance Management.
Initiated & Implemented Grievance redressal system and ensured 99% resolution MOM.
Reduction in Recruitment cost from 45% to 0%.
Reduced attrition by 10%.
Successfully implemented and executed "Be the leader" Program to accelerate - a) Induction of Fresh young talent into the system b) Succession Planning of critical roles c) Learning & Development plan for critical roles
Increased productivity by 35-40% by Goal Setting & productivity enhancement project
Successfully lead and executed NAPS Training and onboarding of Apprentices for 2 consecutive years thereby contributing to - a) Infusion of trained manpower b) Attrition control c) 50% Reduction in manpower cost d) Pre-emptive action to avoid manpower crunch during festive season.