Summary
Overview
Work History
Education
Skills
Software
Timeline
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Rajnesh Chaudhary

Risk Analyst
New Delhi,India

Summary

Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Detail-oriented in reviewing data and identifying impactful trends. Brings great presentation and interpersonal communication skills.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Content Review Associate

LinkedIn
Bengaluru, India
07.2021 - Current
  • Review content reported by Users and Classifiers as per policy.
  • Created 2 new classifiers for LinkedIn fake profiles.
  • Helped in new tool Inspector launch by testing it in Dev Console.
  • Lead DOD (discussion on defects) meeting for getting better quality results.
  • Provided feedback for QA on content flow which resulted in raising accuracy by 30%
  • Worked closely with Machine Learning & Dev team to advise on training data to improve training on new tool.
  • Identifies risks & safety of content, as well as interaction and account integrity to ensure community guidelines are not in violation.
  • Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
  • Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
  • Responded to user review inquiries with high quality, speed, empathy and accuracy.
  • Investigated and resolved issues regarding content reported for account support and safety.

Senior Investigation Specialist

Amazon
Bengaluru, India
04.2017 - 06.2021
  • Prevent bad customer experience & maintain trust factor by removing bad actors that drives review abuse (buyers & sellers) on Amazon platform.
  • Handled multiple specialized queues including PRA Global Escalations (PR, VP, and Legal) with 100% Quality and writes COE for VPs & Legal.
  • Working with L6, L7 Managers on Strategic Sellers Queue which requires deep dive.
  • Lead WW Audit Team which aims to minimize defects rate by brainstorming on assigned defects.
  • Worked on 5 pilot projects in collaboration with PM of ‘OTR (One Touch Review)’, ‘Pre-AHS Model’ & ‘AGS (ASIN Grey Scale)’ and ‘AVP Abuse MO’ and Insert MO.
  • Promoted as KTR to handle team of 18 to drive new ideas.
    Manage implementation of new tool ideas provided on GEMBA tool by collaborating with Dev team.
  • Implemented 27 ideas in Product Review Abuse SOPs after being part of SOP council from April 19 - May 21 (Promoted as Council Leader in Sept 2020)
    Get Awarded for Certificate of Excellence in January 2020
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Developed and controlled execution of reporting and analytics for multiple operations departments.
  • Collaborated on implementation of collection strategies with collections, risk and fraud teams.
  • Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.

Team Member

FIS
Gurugram, India
06.2016 - 02.2017
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Coordinated project work applying strong team leadership for enhanced success.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Worked different stations to provide optimal coverage and meet 100% production goals that increased team productivity by 20%.
  • Developed strong cooperative relationships with coworkers and managers.

Education

B.Tech - Information Technology

Government Engineering College
Delhi
08.2012 - 07.2016

Skills

    Critical Thinking

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Software

Tableau

Excel

Power BI

Timeline

Content Review Associate

LinkedIn
07.2021 - Current

Senior Investigation Specialist

Amazon
04.2017 - 06.2021

Team Member

FIS
06.2016 - 02.2017

B.Tech - Information Technology

Government Engineering College
08.2012 - 07.2016

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Rajnesh ChaudharyRisk Analyst