Tableau
Rajnesh Chaudhary
Risk Analyst
New Delhi,India
Summary
Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Detail-oriented in reviewing data and identifying impactful trends. Brings great presentation and interpersonal communication skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Content Review Associate
LinkedIn
Bengaluru, India
07.2021 - Current
- Review content reported by Users and Classifiers as per policy.
- Created 2 new classifiers for LinkedIn fake profiles.
- Helped in new tool Inspector launch by testing it in Dev Console.
- Lead DOD (discussion on defects) meeting for getting better quality results.
- Provided feedback for QA on content flow which resulted in raising accuracy by 30%
- Worked closely with Machine Learning & Dev team to advise on training data to improve training on new tool.
- Identifies risks & safety of content, as well as interaction and account integrity to ensure community guidelines are not in violation.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
- Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
- Responded to user review inquiries with high quality, speed, empathy and accuracy.
- Investigated and resolved issues regarding content reported for account support and safety.
Senior Investigation Specialist
Amazon
Bengaluru, India
04.2017 - 06.2021
- Prevent bad customer experience & maintain trust factor by removing bad actors that drives review abuse (buyers & sellers) on Amazon platform.
- Handled multiple specialized queues including PRA Global Escalations (PR, VP, and Legal) with 100% Quality and writes COE for VPs & Legal.
- Working with L6, L7 Managers on Strategic Sellers Queue which requires deep dive.
- Lead WW Audit Team which aims to minimize defects rate by brainstorming on assigned defects.
- Worked on 5 pilot projects in collaboration with PM of ‘OTR (One Touch Review)’, ‘Pre-AHS Model’ & ‘AGS (ASIN Grey Scale)’ and ‘AVP Abuse MO’ and Insert MO.
- Promoted as KTR to handle team of 18 to drive new ideas.
Manage implementation of new tool ideas provided on GEMBA tool by collaborating with Dev team. - Implemented 27 ideas in Product Review Abuse SOPs after being part of SOP council from April 19 - May 21 (Promoted as Council Leader in Sept 2020)
Get Awarded for Certificate of Excellence in January 2020 - Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Evaluated trends to understand competitive environments and assess current strategies.
- Executed analysis of risks and identified risk mitigation strategies.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
Team Member
FIS
Gurugram, India
06.2016 - 02.2017
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Coordinated project work applying strong team leadership for enhanced success.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Worked different stations to provide optimal coverage and meet 100% production goals that increased team productivity by 20%.
- Developed strong cooperative relationships with coworkers and managers.
Education
B.Tech - Information Technology
Government Engineering College
Delhi 08.2012 - 07.2016
Skills
Critical Thinking
Decision Making
Teamwork and Collaboration
Project Management
Trend Analysis
Merchant monitoring
Software
Excel
Power BI
Timeline
Content Review Associate
LinkedIn
07.2021 - Current
Senior Investigation Specialist
Amazon
04.2017 - 06.2021
Team Member
FIS
06.2016 - 02.2017
B.Tech - Information Technology
Government Engineering College
08.2012 - 07.2016