Summary
Education
Skills
Languages
Timeline
Generic

RAJNI

PAONTA SAHIB

Summary

Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships. Skilled at using CRM software to enhance efficiency and improve customer experience. Recognized for strong leadership abilities, problem-solving skills, and capacity to create lasting client relations. In previous role, significantly improved customer satisfaction rate through proactive engagement strategies and swift issue resolution. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Education

Bachelor of Commerce - Human Resources Management

Himachal Pradesh University
Shimla
09-2023

Senior Secondary School - Commerce

BKD School
Devinagar Paonta Sahib
05-2020

Skills

  • Customer support and training
  • Exceptional customer support
  • Customer support escalations
  • Customer support analysis
  • Customer support in multiple languages
  • Customer support plan development
  • Telephone customer support
  • Energy customer support
  • Problem solving
  • Effective communication
  • Relationship building
  • Customer support excellence

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Bachelor of Commerce - Human Resources Management

Himachal Pradesh University

Senior Secondary School - Commerce

BKD School
RAJNI