Processing Cooperate & Retail Loans
Rajni Choudhary
Banker
Summary
Dedicated Clerical officer with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Clerical Officer
South Indian Bank
Faridabad
06.2015 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
- Processed customer applications and approved loans in accordance with bank policy.
- Educates customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Generated monthly reports on customer activity and customer feedback.
- Educates customers on online banking and mobile banking applications.
- Handled various accounting transactions.
Education
MBA - HR & MKT
Gold Field Institute of Technology And Management
Faridabad 04.2009 - 03.2011
Bachelor of Science - Home Scince
Dayanand Collage For Womens
Faridabad 04.2007 - 03.2009
Science - Science
G.G.S.S School
Faridabad 04.2006 - 03.2007
Skills
Confidential and discreet
Microsoft applications proficiency
Organization and prioritization
Documentation and reporting
File and records maintenance
Staff Management
Mail handling
Report analysis
Loan processing
Interests
Developing customer relations
Data Analysis
Hobbies
Listening Music
Cooking
Traveling
Declaration
I here by declare that the above information is true to the best of my knowledge and belief
Timeline
Clerical Officer
South Indian Bank
06.2015 - Current
MBA - HR & MKT
Gold Field Institute of Technology And Management
04.2009 - 03.2011
Bachelor of Science - Home Scince
Dayanand Collage For Womens
04.2007 - 03.2009
Science - Science
G.G.S.S School
04.2006 - 03.2007