RAJNI GANGWAR
Bareilly
Summary
Top-performing Insurance Executive experienced in meeting and exceeding insurance goals. Leveraging warm leads and connections with real estate agents, loan officers and personal network. In-depth knowledge of insurance coverage forms, procedures and policy rating systems. Accommodating and logical individual skillful in creating customized plans for each client.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kotak Mahindra Bank
Noida
12.2021 - 06.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Insurance Executive
EXL Services Pvt. Ltd.
Noida
02.2023 - 04.2024
- Evaluated complex coverage issues to determine statutory coverage and limits of guaranty fund for insolvent insurer's claims.
- Presented insurance products to clients to meet needs and discuss financial investment and return on investment.
- Serviced existing insurance clients by soliciting additional policy renewals.
- Developed and implemented successful strategies to boost customer satisfaction and retention in insurance policies.
Personal Loan Specialist
Teleperformance
Noida
01.2021 - 09.2021
- Educated customers on loan options available to them such as fixed rate mortgages, adjustable rate mortgages.
- Assisted in developing marketing materials for various loan products offered by the company.
- Verified accuracy of all documents before submitting them for approval.
- Informed customers of loan application requirements and deadlines.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Education
Bachelor of Science - ZBC
MJPR University
Bareilly06-2018
Intermediate -
Wood Row Sr. Sec. School
05-2014
High School Diploma -
Wood Row Sr. Sec. School
Bareilly05-2012
Skills
- Account Retention
- Policy sales
- Team Collaboration
- Insurance Coverage Verification
- Underwriter Collaboration
- Customer Complaint Resolution
- Life Insurance
- Customer follow-up
Certification
- Achieved Certificate from MAX Life Insurance.
Languages
Hindi
First Language
English
Advanced (C1)
C1
PERSONAL PROFILE
- Father Name : Ram Chandra Gangwar
- Date Of Birth : 11/07/1998
- Gender : Female
- Marital Status : Unmarried
- Nationality : Indian
- Hobbies : Home Decoration, Playing Badminton, Listening Music in Spare time.
Timeline
Insurance Executive
EXL Services Pvt. Ltd.
02.2023 - 04.2024
Customer Service Representative
Kotak Mahindra Bank
12.2021 - 06.2024
Personal Loan Specialist
Teleperformance
01.2021 - 09.2021
Bachelor of Science - ZBC
MJPR University
Intermediate -
Wood Row Sr. Sec. School
High School Diploma -
Wood Row Sr. Sec. School
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