Rajni x

• In my role as a Yoga Coach and Mentor with Practo's diabetes remission team, I combined my expertise in yoga with outbound sales activities to support the company's health initiatives. I was responsible for conducting outbound sales calls to potential clients, promoting our diabetes remission programs, and guiding individuals through personalized wellness plans. My role involved leveraging my knowledge of yoga and wellness to effectively communicate the benefits of our programs, engage with potential clients, and contribute to the overall success of our diabetes remission efforts.

I worked at HealthifyMe as a Sales Team Leader for the Yoga Team at HealthifyMe, located in Bangalore. In this role, I manage the sales team while also fulfilling the responsibilities of a senior yoga expert and trainer. My key responsibilities include:

• Revenue Generation: Driving revenue through effective sales strategies.
• Team Guidance: Leading teams to achieve revenue targets.
• Customer Interaction: Handling cold calls, outbound calls, grievance calls, high-level escalations, and refunds.
• Recruitment: Conducting final interview rounds for various roles in sales and services.
• Team Management: Facilitating team handling and bonding, motivating teams to exceed performance metrics.
• Shrinkage and Attrition Management: Monitoring and reducing team shrinkage and attrition.
• Technical Proficiency: Utilizing MS Excel, Outlook, Word, PowerPoint, and other software tools.
• Quality Assurance: Managing quality parameters such as Net Promoter Score (NPS).
• Performance Monitoring: Regularly tracking Key Performance Indicators (KPIs) and Key Result Areas (KRAs) of team members.
• Client Engagement: Conducting call and client engagement audits.
• Refund Management: Handling client refunds efficiently.
• Revenue Tracking: Ensuring revenue aligns with company standards.
• Cross-Functional Collaboration: Working with various teams across the company to execute operational activities.
• Client Retention: Monitoring post-sales service delivery and engaging with premium clients to ensure retention.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Promoted HealthifyMe's yoga programs to potential clients, driving user engagement. Assessed client needs and recommended personalized yoga solutions to enhance wellness. Created and delivered compelling sales presentations, leveraging yoga expertise to build client relationships. Contributed to revenue growth by meeting and exceeding sales targets, and improving user acquisition and retention.

• Developed and implemented styling strategies to enhance brand visibility and drive sales.
  Collaborated with the marketing team to create engaging fashion content that boosted customer engagement and conversion rates.
  Provided styling expertise to support promotional campaigns, contributing to successful product launches and seasonal sales.
  Analyzed market trends and consumer behavior to tailor styling approaches, resulting in increased brand awareness and revenue growth.