Rajni Singh
Project Management|Account Management|Operations
Bangalore
Summary
Experienced Project Management professional with over 11 years of experience in Market Research. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
12
12
Certifications
Work History
ACCOUNT MANAGEMENT|PROJECT MANAGER, Lead Consultant (Senior Manager)
Datamatics Global Services Limited
05.2022 - Current
- Account Management and Client Servicing
- Manage the FTE model for clients
- Responsible for resources planning, resource hiring, work allocation and resources utilizations
- Ensure that the team completes the project in accordance with the
- SOW and meets the expectations of the client
- Lead the entire team of Field coordinators
- Lead the reports deliveries with desired compliances
- Manage the research support team and ensure the timely delivery with quality
- Responsible for End-to-End Deliveries of the research projects
- Pitch additional services to the existing clients.
Associate Manager
HighRadius Corporation
05.2021 - 05.2022
- Marketing Strategy & Operations)
- Marketing CoE will be responsible for end-to-end delivery of projects for Marketing department
- Needs to plan and designate project resources, prepare timelines, monitor progress and keep stakeholders informed the entire way
- Needs to work with the marketing team as a business partner and understand their processes, metrics and applications so that projects can be completed successfully
- The BizOps Manager will also be responsible for ensuring that the requirements from customer, as-is, to-be and final solution is documented and shared with stakeholders
- 2
- ACHIEVEMENTS - In HighRadius - Nominated for Best
- Manager in Q3 in 2021
- Nielsen IQ - Appreciation email from Nielsen Global President for delivery critical projects
- Global Logic - Rewarded for conduct quick turnaround online projects
- Borderless Access – Got an appreciation for conducting online community and rewarded with incentives
- Aeon and Impetus – Star performer and managed largest Tracker (with
- VOICE over)
- Projects will span around process creation and improvement, metrics tracking and reporting via dashboards, providing business insights to leadership from data, governance of data and processes to maintain accuracy
- BizOps Manager will be responsible for leading a team of 50 business analysts and interns, tasks include work allocation, ensuring effective work delivery, training and grooming of resources
- Determine and define project scope and objectives in conjunction with Marketing stakeholders
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Maintain data quality on Sales force for users’ consumption
- Measure project performance to identify areas for improvement
Manager PMT
NIELSEN
12.2018 - 03.2021
- Responsible for End-to-end delivery of the project
- Budget preparations and delivering the project within allocated budget
- Suggest most efficient approaches for the execution of the projects
- Liaison with all involved Stakeholder
- Responsible for cost negotiations with the vendor, and their contract/agreements
- Maintain the quality of the data and delivery of the project with in timeline
- Ensure the implement of Nielsen Quality Standards/SOP in each project
- Also, help in SOP creations to the global team
- Escalations Management & ensuring timely resolution
- Keep a check on any scope changes and highlight if any deviations to stakeholders
- Provide quick solutions to the operations team for any hurdle
- Highlights: Due to pandemic, we migrated F2F project to contactless and that required lot of transformation
- Like automated reports, project scheduler automation, quick turn around and closure.
Manager
GLOBALLOGIC INDIA PRIVATE LTD
06.2016 - 11.2018
- Ensure clear communication among all groups involved in successful delivery of projects
- 3
- Vendor management
- Responsible for project delivery within timelines
- Organizing and leading Project kick off calls and briefings:
- Resource allocation and coordination (SP, DP, Translation)
- Ownership and management of project materials
- Sign off and ownership of pre and post field quality
- Client communication and updating Fieldwork and Sample management.
Associate
BORDERLESS ACCESS PANELS PVT
01.2016 - 05.2016
- Here I am responsible for Managing accounts & client servicing along with
- Project Management
- Preparing proposals/ quotations for the clients
- Defining Project scope clearly and allocate the project to the team and ensure they deliver it on time
- Responsible for invoicing the project after client confirmation
- Manage contract and SLAs with partners
- Updating senior management on matters requiring attention proactively to avoid any late setbacks
- Team management.
AEON RESEARCH PVT LTD
12.2014 - 12.2015
- Same as in Impetus as they are same companies.
Manager
IMPETUS OPERATIONS PVT LTD
07.2013 - 12.2014
- Here in Impetus Operations My Job role comprise of mainly three areas of work: -
- Business Development: Responsible for business development in Domestic and international Market
- Project Management: Responsible for complete project life cycle from bidding till final delivery of the project
- Act as SPOC for client and co-ordinate with all stakeholders involved in the project
- Managed: Various Brand Tracking, Brand Equity, Aid
- Effectiveness, Concept studies,
- Role in Research: Responsible for moderating the Online
- Bulletin board, In-depth interviews, Proposal writings &
- Presentations for client.
Client Development Executive
RNB RESEARCH PVT LTD
10.2012 - 07.2013
- Building International & National client relationships
- Lead Generation / Identifying potential clients through cold calling & online networking methods (using CRM) 4
- Handling RFQ, RFP and enquiries from clients
- Conducting secondary and primary research & feasibility check of the project
- Involve in the promotional activities of the company like attending events, LinkedIn promotions
- Managing team of junior executives.
Client Servicing Executive
ADVAITH INFORMATION SERVICES PVT LTD
06.2011 - 05.2012
- Business development through identifying and targeting clients, getting project leads/queries, preparing quotes/proposals, winning projects
- Project Execution, Conceptualizing new research products
- Preparing Business Development material (project experience document, product brochures, and corporate presentations, marketing collaterals, brochures) for the company
- Responding to RFP, RFI & RFQ
- Coordinating and ensuring the timely delivery and accurate execution of the projects
- Proficient in Microsoft office applications, Power point and word.
Senior Ass. Tele Sales
INGRAM MICRO INDIA LTD
06.2010 - 10.2010
- Account rep for 40 partners’ i.e
- Distributor and resellers of the products
- Worked on sales report of the north region through Pivot table
- Keep a track on Demand & Supply to reduce the gap between demand and supply
- Proactive analysis for the inventory management to avoid shortage of stocks
- Co-ordinate with warehouse for the delivery of the goods on right time.
Education
PGDM - Marketing & HR
IMS Noida
01.2008 - 01.2010
B.Sc. - Biotech
ITS Paramedical (C.C.S University)
01.2004 - 01.2007
Skills
Managerial skills
Strategy implementation
Project Management
Project planning and development
Cross-functional communications
Vendor sourcing
Certification
Data Governance
Accomplishments
- Collaborated with team of 40 in the gathering the relevant data for Marketing and sales team
Timeline
ACCOUNT MANAGEMENT|PROJECT MANAGER, Lead Consultant (Senior Manager)
Datamatics Global Services Limited
05.2022 - Current
Associate Manager
HighRadius Corporation
05.2021 - 05.2022
Manager PMT
NIELSEN
12.2018 - 03.2021
Manager
GLOBALLOGIC INDIA PRIVATE LTD
06.2016 - 11.2018
Associate
BORDERLESS ACCESS PANELS PVT
01.2016 - 05.2016
AEON RESEARCH PVT LTD
12.2014 - 12.2015
Manager
IMPETUS OPERATIONS PVT LTD
07.2013 - 12.2014
Client Development Executive
RNB RESEARCH PVT LTD
10.2012 - 07.2013
Client Servicing Executive
ADVAITH INFORMATION SERVICES PVT LTD
06.2011 - 05.2012
Senior Ass. Tele Sales
INGRAM MICRO INDIA LTD
06.2010 - 10.2010
PGDM - Marketing & HR
IMS Noida
01.2008 - 01.2010
B.Sc. - Biotech
ITS Paramedical (C.C.S University)
01.2004 - 01.2007