Rajni Singh
Fraud Analyst
Gurugram,HR
Summary
Analytical and proactive Fraud Analyst profession with 1.8 year of experience in monitoring high-risk transactions, conducting due diligence, and supporting fraud prevention initiatives at Bank of America Contributed to Business Continuity Plan activities to ensure zero downtime in fraud operations. Seeking a progressive role to apply problem-solving skills and attention to detail for risk reduction. Eager to utilize educational background and gain deeper expertise in fraud analytics for organizational growth. Seeking for new role and responsibility.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Contact Center Officer
Sammaan Capital Limited
04.2023 - 10.2024
- As a Contact Center Officer, responsible for providing excellent customer service.
- Handle customer inquiries and concern via call and email.
- Resolving issues promptly and professionally, ensuring high customer satisfaction.
- Utilize software CRM (Customer Relationship Management) to manage customer interaction and data.
- Coordination with team and all over PAN India branches.
- Successfully trained and onboarded 2 new team members.
Fraud Analyst
Bank of America
10.2024 - Current
- Analyzed transaction patterns to identify and mitigate fraudulent activities, enhancing risk management.
- Conducted thorough investigations of suspicious transactions, ensuring compliance with regulatory standards.
- Collaborated with cross-functional teams to implement fraud prevention strategies, improving operational efficiency.
- Utilized advanced analytics tools to detect anomalies, significantly reducing false positive rates in alerts.
Education
Masters in Economics -
Gurugram University
06-2023
Bachelor of Commerce - undefined
Delhi University
01-2021
Skills
Alert management
Investigative techniques
Work coordination
Data analysis
Team collaboration
Risk management
Additional Information
PROJECT
Business Continuity Plan.
Testing Analysis
Duration 2 Days
- Participated in BCP and disaster recovery testing activities.
- Ensured continuity of fraud monitoring and transaction review processes during simulated disruptions.
- Coordinated with operations and technology teams to validate backup procedures.
- Documented test results, issues, and recovery timelines.
- Supported compliance with internal risk management and regulatory requirements.
- Assisted in maintaining operational readiness for critical banking functions.
Certification
CEDEC: Certification in English Communication and Digital Education with Excel Specialization
Timeline
Fraud Analyst
Bank of America
10.2024 - Current
Contact Center Officer
Sammaan Capital Limited
04.2023 - 10.2024
Bachelor of Commerce - undefined
Delhi University
Masters in Economics -
Gurugram University