RAJNI SINHA
KARNAL
Overview
14
14
years of professional experience
Work History
CRM Service
TATA METRO MOTORS PVT. LTD.
KARNAL
11.2022 - Current
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Provided training and support for team members on how to use the CRM system effectively.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Created detailed reports on customer activity, including purchase history and preferences.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Developed and implemented loyalty programs to reward and retain top customers.
- Developed personalized communication plans for high-value clients to enhance engagement.
- Addressed customer questions and concerns regarding products and services.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Drove customer escalations to resolution by engaging directly with clients.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Designed and executed customer satisfaction surveys, analyzing results to identify improvement areas.
- Led cross-functional teams to address and resolve complex customer issues promptly.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Collaborated with product development teams to share customer feedback and drive product improvements.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Organized and hosted customer appreciation events and webinars to strengthen relationships.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Conducted user testing with customers to assess usability of CRM interface.
CRM SERVICE MANAGER
ASEEM RENAULT PVT. LTD.
KARNAL
09.2018 - 10.2022
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
CRM SERVICE
MALWA NISSAN PVT. LTD.
KARNAL
10.2011 - 08.2017
- Provided training and support for team members on how to use the CRM system effectively.
- Created detailed reports on customer activity, including purchase history and preferences.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Designed and executed customer satisfaction surveys, analyzing results to identify improvement areas.
- Organized and hosted customer appreciation events and webinars to strengthen relationships.
- Addressed inquiries from clients and department team members.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
GED -
DESHBANDHU GUPTA GOVT. COLLAGE
PANIPAT01-2010
High School Diploma -
GOVT. SR. SEC. SCHOOL
PANIPAT01-2008
Skills
- KPI monitoring
- Customer satisfaction
- Customer onboarding
- Customer feedback
- Problem solving
- Client relationship management
- Report preparation
- Performance tracking
- Customer relations
- Training and mentoring
- Good judgment
- Work Planning and Prioritization
- Computer skills
- CRM management
- Data analysis
Timeline
CRM Service
TATA METRO MOTORS PVT. LTD.
11.2022 - Current
CRM SERVICE MANAGER
ASEEM RENAULT PVT. LTD.
09.2018 - 10.2022
CRM SERVICE
MALWA NISSAN PVT. LTD.
10.2011 - 08.2017
GED -
DESHBANDHU GUPTA GOVT. COLLAGE
High School Diploma -
GOVT. SR. SEC. SCHOOL