Rajni Thapa
Bengaluru
Summary
I have gained experience in managing business operations and process improvement. Currently working as a business operations specialist and also completed a business analyst certification, gaining expertise in stakeholder management, real-time project handling, and advanced tools such as Tableau, Agile methodologies, gap analysis, SQL, and project management. Proven ability to analyze data, collaborate with stakeholders, and drive process enhancements to meet business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Operations Specialist
Dell Technologies
Bengaluru
12.2021 - Current
- Salesforce License Management: Managed user licenses in Salesforce, ensuring appropriate access and compliance.
- Stakeholder Collaboration: Facilitated smooth communication and collaboration between stakeholders, developers, and senior management to achieve business objectives.
- Process Documentation: Created and maintained process documentation for Salesforce Lightning, Dell Sales Application (DSA), Domino, and related applications, ensuring comprehensive records for review.
- ServiceNow Reporting: Generated reports using ServiceNow to visualize and analyze data trends, presented through filters, charts, and calendars.
- Salesforce Analytics: Created periodic reports for Lightning Analytics access grant, ensuring proper user access control.
- Lightning Socialization: Kept the business informed of changes to profiles, permission sets, and naming conventions in Salesforce Lightning.
- Segregation of Duties (SOD) Matrix: Managed the SOD matrix to segregate roles, identify conflicts, and mitigate risks within various applications.
- Incident Management: Facilitated rapid incident response and resolution using proven workflows to track, identify, and resolve issues efficiently.
- User Provisioning & Reporting: Managed user provisioning via ServiceNow using SQL, ensuring accurate and secure access across multiple applications.
- Application Ticket Management: Managed tickets and reports for applications under ServiceNow, including Salesforce Lightning, FinancialForce, Click, Nexus, POM, Dell Sales Applications, Oracle 11i CRM, and more.
Billing Specialist
Convergys
07.2016 - 07.2017
- System Updates and Process Improvement: Identified opportunities to improve billing processes and systems, contributing to greater efficiency and accuracy in invoicing.
- Invoice Preparation and Issuance: Accurately prepared and issued invoices to clients for products and services rendered, ensuring timely billing cycles.
- Payment Processing: Managed and processed client payments, including credit card transactions and checks, ensuring accurate and up-to-date financial records.
- Account Reconciliation: Reconciled customer accounts by verifying discrepancies and resolving billing issues to ensure accurate account balances.
- Financial Reporting: Generated detailed financial and billing reports for management, providing insights into accounts receivable, payment trends, and outstanding balances, while also maintaining sales targets.
Education
B.Com -
Bangalore University
05.2016
XIIth - Accounts and Business
Reva University
Bangalore05.2013
Some College (No Degree) - High School Teaching
Holy Cross School
NautanwaSkills
- Salesforce
- Domino
- Business analysis
- Business analytics
- Sql
- Agile methodology
- Tableau
- Lighting
- Access management
- License management
- Security analysis
- Security operations
- Business strategy
- Report creation
Totalworkexperience
3 Years 7 Months
Languages
- English
- Hindi
- Nepali
Hobbies and Interests
- Listening to music
- Cooking
- Travelling
Projects
Worked on the project where we had to check client licenses as per their job roles and then qualify them for access.
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Nepali
Intermediate (B1)
B1
Certification
- Certified Business Analyst Professional (CBAP) - International Institute of Business Analysis.
- Excel to MySQL, Tableau from Simplilearn.
Affiliations
- Professional development
- Project participation.
Timeline
Business Operations Specialist
Dell Technologies
12.2021 - Current
Billing Specialist
Convergys
07.2016 - 07.2017
B.Com -
Bangalore University
XIIth - Accounts and Business
Reva University
Some College (No Degree) - High School Teaching
Holy Cross School
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