Rajnikant Singh
Ranchi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Assistant Manager
Skillworth Technologies Pvt Ltd
1 2024 - Current
- Handling the Bank Client, direct sales and DSA setup
- SWOT analysis
- Relationship calls to Merchant on understanding the customer satisfaction towards the product
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project stasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Deputy Manager
PAYSWIFF SOLUTIONS PVT LTD
09.2019 - 3 2020
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
- Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
Deputy Manager
PINELABS
12.2022 - 12.2023
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Created reports and analyzed and interpreted data.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organizational operations.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Measured success through data-driven analysis of key metrics, making informed decisions about future strategic direction based on findings.
Business Development Manager
S.R.S LIVE TECHNOLOGIES PVT.LTD
08.2018 - 09.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Compiled product and customer data to generate informed profit projections.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
State Coordinator
SAVE SOLUTION PVT LTD
05.2017 - 08.2018
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Senior Team Leader
MSWIPE TECHNOLOGIES PVT LTD.
12.2014 - 04.2017
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Produced weekly, daily and monthly activity reports and forecasts.
Senior Team Leader - Merchant Acquiring Business
EZETAP MOBILE SOLUTION PVT LTD.
03.2014 - 11.2014
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Drove revenue growth by establishing strategic partnerships and identifying new business opportunities.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
Senior Sales Executive
PUSHP SPICES
06.2010 - 02.2014
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
Sales Officer
AXIS SECURITIES LTD.
12.2008 - 05.2010
- Demat Account open for Axis Bank Custome
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Listening to customer requirements and presenting appropriately to make a sale
- Maintaining and developing relationships with existing customers in person and via telephone calls
- Gathering market and customer information
- Reviewing own sales performance, aiming to meet or exceed targets
- Gaining a clear understanding of customers businesses and requirements.
Education
MBA - Marketing As HRM
GEMA
New Delhi, India 04.2001 -
Skills
Application Software (Dos, MS Office, Command Prompt & Full Knowledge of Internet)
Education
G.E.M.A from Delhi, Vinoba Bhave University, Hazaribagh, JAC, Ranchi, CBSE board
Recreationalinterests
- Playing computer games
- Listening to music
- Collecting old coins
Personal Information
- Father's Name: Ram Sagar Singh
- Date of Birth: 04/16/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Deputy Manager
PINELABS
12.2022 - 12.2023
Deputy Manager
PAYSWIFF SOLUTIONS PVT LTD
09.2019 - 3 2020
Business Development Manager
S.R.S LIVE TECHNOLOGIES PVT.LTD
08.2018 - 09.2018
State Coordinator
SAVE SOLUTION PVT LTD
05.2017 - 08.2018
Senior Team Leader
MSWIPE TECHNOLOGIES PVT LTD.
12.2014 - 04.2017
Senior Team Leader - Merchant Acquiring Business
EZETAP MOBILE SOLUTION PVT LTD.
03.2014 - 11.2014
Senior Sales Executive
PUSHP SPICES
06.2010 - 02.2014
Sales Officer
AXIS SECURITIES LTD.
12.2008 - 05.2010
MBA - Marketing As HRM
GEMA
04.2001 -
Assistant Manager
Skillworth Technologies Pvt Ltd
1 2024 - Current
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