Summary
Overview
Work History
Education
Extra Qualifications
Personal Information
Languages
Timeline
Generic

Rajni Kathuria Saluja

New Delhi

Summary

To join an organization that...... Provides better results to sincere efforts and opportunities to rise. Allow me to utilize & refine my analytical and problem-solving skills, shape my professional career and guide it on a progressive path, allowing me to grow with the organization.

Overview

8
8
years of professional experience

Work History

Customer Support Representative

Tribe Wellness
03.2021 - 10.2023
  • Resolved clients(B2B) and customer(B2C) queries over Zoom calls, live chat and by email
  • Addressed customer/client service enquires quickly and accurately
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
  • Assist the Development team in employing innovative methods and give feedback/observations to improve the overall quality of the App
  • Ensure improvement and sustainability of the app based on quality audits
  • Create user-friendly troubleshooting guides, Knowledge Base articles and Support process.

Customer Care Executive

Accenture
10.2019 - 02.2021
  • Blended process (Voice/chat/email) - worked on all the channels as per the client's requirement
  • Handled high-volume telephone calls/live chats/emails to address and resolve customer queries
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

Operation Representative

Concentrix Pvt Ltd.
05.2017 - 05.2018
  • Resolved customer queries over the phone
  • Handled high-volume telephone calls to address and resolve customer queries
  • Analyzing the concerns of consumers and providing resolutions to them
  • Followed troubleshooting knowledge-based articles and processes to uphold brand standards.

Customer Care Executive

FIS Global Business Solutions
12.2015 - 03.2017
  • Taking initiative to meet and overachieve the client targets with 100% quality
  • Analyzed disputes on the reports of consumers, which contained bank account details, inquiry details, fraud details, etc
  • Met SLA and TAT daily
  • Prepare weekly Aux reports on Excel for process improvement.

Education

MBA in Finance -

Amity University
01.2016

B.Com Pass -

Delhi University
01.2013

Senior Secondary - Commerce

01.2010

Matriculations -

01.2008

Extra Qualifications

  • Accounts Executive from NIFA (National Institute of Finance & Accounts)
  • Participated in UN-WATER

Personal Information

  • Father's Name: Mr. Rajinder Singh Kathuria
  • Husband's Name: Mr. Akash Saluja
  • Date of Birth: 01/12/1992
  • Nationality: Indian
  • Marital Status: Married

Languages

English, Hindi & Punjabi

Timeline

Customer Support Representative

Tribe Wellness
03.2021 - 10.2023

Customer Care Executive

Accenture
10.2019 - 02.2021

Operation Representative

Concentrix Pvt Ltd.
05.2017 - 05.2018

Customer Care Executive

FIS Global Business Solutions
12.2015 - 03.2017

MBA in Finance -

Amity University

B.Com Pass -

Delhi University

Senior Secondary - Commerce

Matriculations -

Similar Profiles

CREATE PROFILE
Rajni Kathuria Saluja