Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Rajnish

Rajnish

Bangalore

Summary

Collaborative leader with 4+ years experience with dedication to partnering with coworkers to promote engaged, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Associate Manager /Project Manager

udaan
Bangalore
03.2022 - 04.2023
  • Successfully managed Just-In-Time business model project which was the turning point for the organization.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and business heads.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
  • Cultivated and strengthened lasting partner relationships using strong issue resolution and dynamic communication skills.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Implemented process improvements to automate document management systems, call logs and invoicing data to enhance department efficiency.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Operation Team Leader

udaan
Bangalore
07.2020 - 02.2022
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Interacted with customers and clients to identify business needs and requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Senior Operations Executive /Subject Matter Expert

udaan
Bangalore
05.2019 - 06.2020
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Support Executive

Kreditbee
Bangalore
08.2018 - 04.2019
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Conducted surveys to determine customer opinion of products and services.

Education

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Visvesvaraya Technological University
Bangalore, India
07.2014 - 06.2018

Skills

Project leadership

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Accomplishments

  • Improvements in data quality within Waterfall & Agile framework and also retirement of obsolete data repositories led to improvements in reporting speed of 40% and resultant savings in human resource hours of $0.5M+.
  • At udaan, used Lean training and integration to turn a $4.5 million/yr loss into a $1.5 million/yr (Saving $3 million/yr) in returns leg ..
  • Cut 25% from annual budget through Lean programs without sacrificing quality. Worked with suppliers & product team to shift the business model to Just-In-Time delivery led to cut warehouse inventory cost 45% and lead times 25%.
  • Supervised team of 37 staff members.

Timeline

Associate Manager /Project Manager

udaan
03.2022 - 04.2023

Operation Team Leader

udaan
07.2020 - 02.2022

Senior Operations Executive /Subject Matter Expert

udaan
05.2019 - 06.2020

Customer Support Executive

Kreditbee
08.2018 - 04.2019

Bachelor of Engineering - Electrical, Electronics Engineering Technologies

Visvesvaraya Technological University
07.2014 - 06.2018

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