Rajnish

Reliable business professional with a strong background in overseas education counseling, transitioning seamlessly into operations leadership and process improvement. Demonstrated ability to streamline business operations and effectively manage compliance. Skilled in optimizing processes and enhancing team efficiency. Seeking opportunities to leverage unique blend of counseling expertise and operational leadership skills for continued success.

• StudyReach by AECC GLOBAL, New Delhi, Team Lead- Admissions, 07/01/22, 02/01/24, Supervise and lead a team responsible for processing applications for Australian universities. Allocate tasks, set goals, and ensure the team’s overall productivity and efficiency., Conduct thorough assessments of students to ensure compliance with the Genuine Temporary Entrant (GTE) requirement for Australian student visas., Provide guidance and support to team members, fostering a collaborative and positive work environment. Offer training opportunities to enhance the skills of team members and keep them updated on industry best practices., Ensure that the application process aligns with regulatory standards and is in compliance with relevant laws and guidelines. Implement quality assurance measures to ensure the accuracy of application processing., Conduct regular audits to identify and rectify any errors or discrepancies in the application handling process. Address and resolve any challenges or issues that may arise during the application process. Collaborate with relevant departments to find solutions and ensure a smooth application experience for students., Act as a liaison between the applications team and various stakeholders, including university representatives, partners, and the sales team., Analyze application data to identify trends, areas for improvement, and opportunities to enhance the overall application process., Proactively identify areas for process improvement and implement changes to enhance the overall efficiency and effectiveness of the admission team.
• Liucheng International Group, New Delhi, Admission Officer, 10/01/21, 06/01/22, Provide guidance to clients seeking admission for their students in Australia and UK universities based on their career preferences. Address partner and sales team queries related to admission, visa, and qualifying exams such as IELTS, GRE and GMAT etc., Keep abreast of academic program requirements, enrollment restrictions, and other pertinent issues., Guide students on preparing documentation and statements supporting their genuine intention to stay temporarily in Australia for study purposes., Assist students in preparing for credibility or GTE interviews, ensuring they are well-equipped to present themselves effectively during the interview process., Attending recruitment fairs and other events to promote organization services., Provide support, guidance, and training to new members to ensure a seamless integration into the counseling team, fostering a collaborative and productive work environment.
• Global Edge Pvt Ltd, New Delhi, Senior Counselor, 07/01/20, 05/01/21, Advise applicants on admissions requirements, eligibility, program options, and residency criteria., Collect supporting documents from students. Verify details for accuracy, completeness, and authenticity of information provided., Maintain and follow up on a structured database generated through campaigns to track student interactions and progress. Ensure accuracy and completeness of information in the database., Work towards achieving the agreed conversion rate from initial inquiry to admissions. Implement strategies to enhance the success rate of converting inquiries into admissions., Ensure excellence in service delivery to the students being counseled. Provide a high level of customer service to enhance overall satisfaction.
• IDP Education, New Delhi, Counsellor(USA & UK), 12/01/16, 05/01/20, Driving pipeline goals, customer satisfaction, and advocacy targets at every stage of the student journey., Promoting essential products and services, manage leads, and ensure successful applications., Identify and pursue referral opportunities to expand the student base., Actively participate in event and lead-generating activities to enhance outreach., Maintain and update databases for efficient record-keeping and communication., To deliver exceptional customer service to students, families, and education providers., Engage in planning activities to enhance student engagement., Provide clear and understandable information about admissions, processes, and qualification options., Proactively interact with students and education providers on a regular basis to foster strong relationships.

• Date of Birth: 06/15/94
• Marital Status: Single