Rajnish
New Delhi
Summary
Experienced Senior Scrum Master with a strong background in the IT industry, specializing in Agile methodologies for over 5 years. Proficient in leading Agile teams, conducting ceremonies, and fostering continuous improvement. Demonstrated success in managing multiple Scrum teams, resolving obstacles, and promoting a collaborative work environment. Skilled in stakeholder communication, risk management, and utilizing Agile tools such as Jira and Confluence to optimize transparency and efficiency for delivering top-notch products.
Overview
9
9
years of professional experience
Work History
Senior Scrum Master
AppXcelerate Sulutions
08.2025 - Current
- As a Scrum Master, I play a crucial role in leading and facilitating Agile development practices. I am responsible for ensuring that the team follows Scrum principles and practices, while also fostering a collaborative and transparent work environment. My primary goal is to enable the team to deliver value to stakeholders consistently.
- I lead and facilitate key Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. I ensure that these ceremonies are well-organized, timeboxed, and focused on achieving their objectives.
- I provide guidance and support to the development team, product owner, and stakeholders on Agile principles, Scrum practices, and continuous improvement. I am a strong advocate for self-organization and cross-functionality.
- Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
- Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
Scrum Master
Leena AI
03.2022 - 07.2025
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Streamlined release processes through close coordination between development teams and operations staff.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Designed and built conversational chatbots in the enterprise domain using Leena AI tool and utilized Leena AI's WorkLM capabilities to create dynamic and responsive chatbot interfaces.
- Understood all the functionalities for the chatbot development, API testing, Workflow Design, and Analytics Review.
Scrum Master
Accenture Solutions Private Limited
04.2019 - 03.2022
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Provided technical support for phone, internet, network connectivity, and device management issues, ensuring timely resolution and high customer satisfaction.
- Diagnosed and troubleshot hardware, software, and network-related problems, collaborating with internal teams to resolve complex technical issues.
Customer Service Associate
Convergys
06.2017 - 02.2019
- Handled lead generation opportunities through online chat, engaging prospects and identifying potential sales opportunities.
- Guided prospects through the sign-up process and deployment of Xfinity products and services.
- Qualified leads and routed opportunities to the appropriate sales segments for follow-up.
- Responded to prospective customer inquiries, clearly explaining Xfinity products, services, and value propositions to support informed decision-making.
Education
Bachelor of Arts -
University Of Delhi
Skills
- Agile coaching
- Retrospective analysis
- Scrum framework expertise
- Coaching and mentoring
- Sprint planning
- Product backlog management
- Team facilitation
- Risk identification
- Project management
- Workflow Analysis
- Problem-solving
- Chatbot Development
Tools
- Jira
- Confluence
- MS Office 365
- MS Project
- Kore.ai
- Postman
Timeline
Senior Scrum Master
AppXcelerate Sulutions
08.2025 - Current
Scrum Master
Leena AI
03.2022 - 07.2025
Scrum Master
Accenture Solutions Private Limited
04.2019 - 03.2022
Customer Service Associate
Convergys
06.2017 - 02.2019
Bachelor of Arts -
University Of Delhi