Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Accomplishments
Timeline
Generic
RAJNISH ROY

RAJNISH ROY

Navi Mumbai, Belapur Sector 15

Summary

Dynamic Operations Manager with a proven track record at Dakar Class, enhancing vessel registry efficiency by 35%. Expert in project management and relationship management, successfully expanding service offerings and achieving 100% retention of key accounts. Adept at leveraging maritime compliance software to drive strategic growth and client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Dakar Class
Navi Mumbai
10.2024 - Current

Streamlined vessel registry under flag administrations, improving turnaround time by 35% for high-value clients.

Established relationships with five new flag administrations to expand service offerings.

  • Resolved critical cases to ensure compliance with client requirements.
  • Reviewed financial statements and sales reports to assess productivity and goal achievement.
  • Implemented targeted campaigns and promotions to develop goods and services.
  • Monitored project progress by creating plans, budgets, and performance metrics.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Utilized strong issue resolution skills to foster and maintain enduring client relationships.

Deputy Manager (Legal Department)

Global Maritime Consultant Group
Navi Mumbai
11.2022 - 10.2024
Managed over 100 vessel registrations across Panama, Liberia, and Malta, reducing processing time by 30%.

Expanded GMCG’s portfolio by adding five new flag states, generating over $1.5M in revenue.

  • Facilitated weekend CDC endorsements for priority clients, including Amitis 1 and Halul Vessels.
  • Acquired more than 50 new CDC customers, enhancing GMCG’s legal service offerings.
  • Achieved 100% retention of key accounts through proactive compliance support initiatives.
  • Launched STCW hybrid training program, boosting participation rates by 60%.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Assistant Manager

Seashell Marine Services
Alipore
03.2020 - 05.2022
  • Conducted research on vessel owners worldwide to identify potential leads.
  • Established contact with vessel owners through emails and phone calls.
  • Maintained and updated lead records in software, distributing to relevant staff members.
  • Prepared meeting agendas and ensured seafarer sign-ons for vessels.
  • Performed general office duties, including typing, proofreading, and filing official documents.
  • Scheduled meetings with potential clients and vendors to foster relationships.
  • Coordinated communication efforts with existing and new clients and vendors.

Relationship Manager

American Express
Mumbai
01.2017 - 02.2020
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Examine, evaluate, or process applications.
  • Network within communities to find and attract new business.
  • Approve, reject, or coordinate the approval or rejection of lines of credit.
  • Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, or credit departments.

Assistant Town Planner

South Delhi Municipal Corp.
Delhi
08.2014 - 11.2016
  • Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results
  • Record and edit the minutes of meetings and distribute to appropriate officials or staff members.
  • Issue public notification of all official activities or meetings.
  • Plan and direct the maintenance, filing, safekeeping, and computerization of all municipal documents.
  • Maintain and update documents, such as municipal codes or city charters.
  • Prepare meeting agendas or packets of related information.
  • Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
  • Perform budgeting duties, such as assisting in budget preparation, expenditure review, or budget administration.

Education

MBA - Human Resource Management and Marketing Management

ICFAI University
Dehradun, Uttarakhand
07.2014

Skills

Team leadership

  • Sales strategy development
  • Maritime compliance software
  • CRM and data analysis
  • Relationship management
  • Marketing and advertising strategies
  • Project management

Personal Information

  • Father's Name: Madhur Kumar Rai
  • Date of Birth: 04/05/90

Certification

  • ISM/ISPS/MLC auditor course by Class CRS
  • ISO internal Auditor course by Class BV

Languages

Hindi
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1

Accomplishments

  • Awarded best employee of the month twice in the previous company
  • Marked as an achiever in target-oriented by the senior management
  • Completed DCA
  • ISM/ISPS/MLC Auditor

Timeline

Operations Manager

Dakar Class
10.2024 - Current

Deputy Manager (Legal Department)

Global Maritime Consultant Group
11.2022 - 10.2024

Assistant Manager

Seashell Marine Services
03.2020 - 05.2022

Relationship Manager

American Express
01.2017 - 02.2020

Assistant Town Planner

South Delhi Municipal Corp.
08.2014 - 11.2016

MBA - Human Resource Management and Marketing Management

ICFAI University
RAJNISH ROY