Rajnish Sharma
Chandigarh
Summary
As an aspiring professional, my goal is to excel in the field of business and people management while setting a high standard for hospitality. With a strong aptitude for leadership, a genuine passion for the hospitality industry, and an unwavering commitment to delivering exceptional customer service, I am eager to leverage my expertise in restaurant management to make a meaningful contribution to the success of a dynamic organization.
Overview
10
10
years of professional experience
Work History
Assistant Food & Beverage Manager
The Leela Bhartiya City
02.2024 - Current
- Handling 5 outlets highly dedicated as Assistant Food & Beverage Manager with a proven track record of success in managing and enhancing dining experiences
- Possesses strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional customer service
- Oversaw all aspects of food and beverage operations, including dining service, catering, and bar management
- Developed and implemented strategic plans to increase revenue and improve customer satisfaction
- Recruited, trained, and supervised staff members, ensuring high levels of performance and adherence to company standard
- Managed inventory, controlled costs, and optimized procurement processes to maximize profitability
- Maintained compliance with health and safety regulations and enforced sanitation standard
- Fostered positive relationships with vendors, suppliers, and customers to support business objective
- Assisted in the day-to-day management of food and beverage operations, including scheduling, inventory management, and customer service
- Supported the Food & Beverage Manager in developing and implementing strategies to enhance profitability and efficiency
Senior Restaurant Manager (The JW café)
JW Marriott Chandigarh
07.2023 - 01.2024
- Company Overview: (Marriott)
- Examining the dining room before each meal service and ensuring it is ready with all the necessary supplies
- Managing staff schedules and encouraging top-notch customer service
- Resolving customer complaints
- Creating daily expense reports and sales summaries
- Estimating how many staff members will be needed to accommodate customers during busy hours or special events such as weddings
- Training new employees on proper etiquette and customer service skills
- Scheduling shifts for wait staff and other staff members such as bussers, bartenders, and food servers
- Working with the chef to ensure that all food service operations run smoothly
- Ensuring that health and safety protocols are adhered to
- Keeping a meticulous record of income and expenses
- Ordering ingredients in the correct quantities for the kitchen staff
- Communicating with customers to receive feedback and manage complaints
- (Marriott)
Restaurant Manager (Tiamo)
CONRAD BANGALORE
06.2022 - 07.2023
- Company Overview: (Hilton)
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guest needs and anticipating their unstated ones
- Ensuring and providing flawless, upscale, professional, and high-class guest service
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
- (Hilton)
Banquet Manager
Renaissance Ahmedabad hotel
06.2021 - 06.2022
- Company Overview: (Marriott international)
- Consulting with banquet sales directors and head chefs to plan and coordinate banquets
- Determining the number of wait staff, layout, and setup of venues
- Working with clients to understand their event needs and develop customized menus and packages
- Negotiating contracts with suppliers for food, drink, and equipment rentals
- Overseeing the hosting of banquets and ensuring customer satisfaction
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- (Marriott international)
Restaurant Manager (R Kitchen & Room dining)
Renaissance Ahmedabad hotel
07.2021 - 12.2021
- Company Overview: (Marriott international)
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- (Marriott international)
Restaurant Manager (Persian terrace)
Sheraton grand Bangalore
01.2021 - 05.2021
- Company Overview: (Marriott international)
- Experience a distinctive restaurant with the feel of Persian café that transforms into an outdoor Middle Eastern wonderland at night
- Indulge in succulent kebab grills and fresh-baked pitas and naans, served with tantalizing dips, chutneys, and puree
- Ensuring and providing flawless, upscale, professional, and high-class guest service
- Promoting our restaurant on social media
- Meeting every guest in the restaurant for their feedback and experience and making business relationships
- Give training for new associates
- Attending the Sales strategy Meeting and present the BOB of Restaurant
- (Marriott international)
Assistant Restaurant Manager (ALL DAY DINING)
Sheraton grand Bangalore
10.2019 - 09.2020
- Company Overview: (Marriott international)
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guest needs and anticipating their unstated ones
- Ensuring and providing flawless, upscale, professional, and high-class guest service
- Promoting our restaurant on social media
- Meeting every guest in the restaurant for their feedback and experience and making business relationships
- Give training for new associates
- Attending the Sales strategy Meeting and present the BOB of Restaurant
- (Marriott international)
Assistant Pub Manager (HIGH ULTRA LOUNGE & WORLD CAFÉ)
Sheraton grand Bangalore
04.2018 - 09.2019
- Company Overview: (Marriott international)
- Handled HIGH ULTRA LOUNGE Tallest Roof top bar in Bangalore
- Total cover of restaurant was 246
- Handled Lunch and Dinner operation in high ultra-Lounge along with Assistant Food Beverage Manager
- Controlling the business and managing the margins
- Doing regular stock-takes and ordering as necessary
- Adhering to budgets, increasing profits and managing cash flow
- Promoting our restaurant on social media
- Recruiting, training and motivating the staff
- Taking care of Artists list for every month
- Attending the Sales strategy Meeting and present the BOB of Restaurant
- (Marriott international)
F&B Executive
Sheraton grand Bangalore
02.2017 - 04.2018
- Company Overview: (Marriott international)
- Handled daily restaurant operation of Breakfast, Lunch and Dinner
- Planning of the manning for the coming day and ahead
- Meeting every guest in the restaurant for their feedback and experience
- Taking training of associates and new joiners
- Making of snag list of restaurant to upkeep the restaurant
- Promoting of the restaurant in various social network like Instagram, Twitter, Zomato and Trip Advisor
- Maintaining of the beverage inventory and cost of the beverages
- Direct involvement in associate engagement to keep them happy and to create friendly working environment
- (Marriott international)
Associate
Sheraton grand Bangalore
06.2015 - 02.2017
- Company Overview: (Marriott international)
- Start with Banquet
- Learning of Banquet Setups
- Night shifts and gives proper for setup for morning team
- Handing the food pick up area (like starter counter + Food pick up counter)
- Taking care for banquet bar
- Sit-down dinner preparations
- Part of the ODC team (Event like 5000 pax)
- Taking care for banquet inventory
- Meetings handling
- After 6 months got transfer to Multi-cuisine restaurant (Coffee shop)
- Basics of table handling
- Setting up of restaurants for lunch, dinner and Breakfast
- Serving food to the guest and understanding the guest need and empathize them accordingly
- Maintaining friendly workplace
- Bring names on social media
- (ZOMATO, TRIP ADVISOR etc.)
- Doing the inventory of crockery and cutlery of the restaurants
- Startholding live counter in morning like (Egg counter dosa counter)
- Night shifts along with Team leader and set the restaurant for morning breakfast
- Become upselling Champion
- Become guest voice champion for food beverage department
- Interaction with the guest to know their preference and choices and delighting their experience as HOME
- (Marriott international)
Education
Diploma - undefined
IHM CHANDIAGRH
ChandigarhDiploma - undefined
IHM Bangalore
Secondary - undefined
G.M. S. S School
ChandigarhSkills
Workflow planning
Recruitment
Cost controls
Kitchen equipment operation and maintenance
Safe food handling
Kitchen staff coordination
Achievementsandawards
- Excellent comments on Guest voice led hotel Food and Beverage GV score 75.10 (target 70%) in 2015.
- Received special award for comments which helped the hotel as well as my restaurant ranking on the portfolio.
- Had upsold 22.5 lakh on Christmas goodies and hampers in 2016 hence as a special recognition I was promoted to Team Leader in January 2017.
- For my care for business and also trophy of 'CARE FOR BUSINESS 2016'.
- Brand ambassador for 'NAMASTE' in Grand Sheraton Bangalore.
- In Feb 2018 rewarded as Best F&B Executive.
Timeline
Assistant Food & Beverage Manager
The Leela Bhartiya City
02.2024 - Current
Senior Restaurant Manager (The JW café)
JW Marriott Chandigarh
07.2023 - 01.2024
Restaurant Manager (Tiamo)
CONRAD BANGALORE
06.2022 - 07.2023
Restaurant Manager (R Kitchen & Room dining)
Renaissance Ahmedabad hotel
07.2021 - 12.2021
Banquet Manager
Renaissance Ahmedabad hotel
06.2021 - 06.2022
Restaurant Manager (Persian terrace)
Sheraton grand Bangalore
01.2021 - 05.2021
Assistant Restaurant Manager (ALL DAY DINING)
Sheraton grand Bangalore
10.2019 - 09.2020
Assistant Pub Manager (HIGH ULTRA LOUNGE & WORLD CAFÉ)
Sheraton grand Bangalore
04.2018 - 09.2019
F&B Executive
Sheraton grand Bangalore
02.2017 - 04.2018
Associate
Sheraton grand Bangalore
06.2015 - 02.2017
Diploma - undefined
IHM CHANDIAGRH
Diploma - undefined
IHM Bangalore
Secondary - undefined
G.M. S. S School