Rajnish Shingade
Nagpur
Summary
Dynamic and organized Senior Support Consultant with extensive experience in customer satisfaction, incident management, and operational efficiency. Demonstrates exceptional problem-solving, interpersonal, and analytical skills to improve business performance and team productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Support Consultant
Veradigm (Allscripts), Pune
Pune
02.2015 - Current
- Improved customer satisfaction by resolving complex technical issues and addressing complaints promptly.
- Streamlined support processes to enhance efficiency and outcomes.
- Conducted quality assessments and provided constructive feedback to support teams.
- Facilitated team training programs, boosting product knowledge, and service skills.
- Supervised operations and generated reports to analyze trends and performance.
CS Associate II
Convergys
Pune
06.2014 - 02.2015
- Delivered exceptional customer service by resolving B2B client inquiries efficiently.
- Built strong relationships with clients, enhancing loyalty and satisfaction.
Real Estate Freelancer
NA
Nagpur
04.2014 - 05.2014
- Facilitated property transactions and negotiations, delivering tailored solutions for clients.
Customer Service Representative
IBM Daksh
Pune
10.2007 - 07.2010
- Managed high-volume customer interactions with empathy and efficiency.
- Mentored new advisors to ensure smooth onboarding, and improved performance.
Education
MBA - HR
SMU
NAgpur05-2013
Skills
- Training and mentoring
- Incident Management (ITIL Knowledge)
- Customer Relationship Management
- Data Analytics & MySQL
- HIPAA Compliance
- Six Sigma (Green & Yellow Belt Certified)
- Quality Metrics Monitoring
Certification
- Data Analytics
- ITIL Foundation
- Six Sigma Green & Yellow Belt
Timeline
Sr. Support Consultant
Veradigm (Allscripts), Pune
02.2015 - Current
CS Associate II
Convergys
06.2014 - 02.2015
Real Estate Freelancer
NA
04.2014 - 05.2014
Customer Service Representative
IBM Daksh
10.2007 - 07.2010
MBA - HR
SMU
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