A highly experienced professional adept at managing large teams in diverse industries, such as retail banking products, life insurance products, and consumer durable & electronics goods. Demonstrates exceptional leadership abilities and a track record of success in business development, direct sales, sales team management, channel sales, and staff training.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Country Channel Head - Sales & Operations
AEON Commercial Broker LLC
01.2023 - 10.2024
Job Description
To meet top officials at leading banks to sign up DSA Contracts to sell their Credit cards, Personal loan, etc. as authorized DSA in the UAE.
Recruit different sales teams for each bank process to sell their product exclusively.
Regularly provide training to the sales team on Product features & benefits, policies etc.
Assign monthly, quarterly & yearly targets to Sales Managers, Team Leaders, Asst Team Leaders, Sales officers & made sure they achieve them.
Develop and implement successful sales strategies to meet business goals and generate planned revenue.
Conduct UAE market analysis related to different pockets in order to find direct sale opportunities & increase business.
Formulate yearly sales plans and track performance to ensure that they align with the overall goals of the company.
Lead and coach the direct sales team to achieve high-performing teams and highly motivated members.
Establish and achieve set objectives, conduct performance reviews, guide, and train the sales force.
Recruit, onboard, and retain the sales agents in the sales team for qualified and competent sales professionals.
Revenue Growth and Achievement of Sales Targets
Ensure that the sales process works efficiently to help the sales team in achieving the set sales targets and KPIs
Track performance in sales teams and use corrective measures to ensure levels of targets are reached or exceeded by each staff.
Develop and build strong relationships with significant clients, strategic partners, and stakeholders like Banks & NBFCs in the UAE.
Seek new business opportunities to expand the client portfolio and market presence of the agency within the country.
Monitor and make changes as per sales metrics, market trends, and team performance analysis for the betterment of business growth in the organization.
Analyze sales data to identify avenues for improvement and refine.
Formulate Sales tactics to generate high revenue for the organization.
Director - Sales & Operations
Exclusive-Shoppe.com
04.2021 - 12.2022
Job Description
Responsible for building & maintaining the website, negotiating with vendors, logistics, inventory check & customer service.
Responsible for the smooth operation of the company on day-to-day basis.
Responsible for hiring the right candidate & training them.
Responsible for achieving Sales targets.
Area Sales Manager – Retail Banking
Abu Dhabi Commercial Bank, ADCB
11.2012 - 08.2020
Job Description
Responsible for driving & achieving assigned sales target for Multi products (Conventional/Islamic) – Asset & Liability products like Salary transfer Personal Loan, Credit Cards, Business loans, Current salary accounts (Privilege & Aspire accounts), etc.
To motivate & ensure everyone in the Sales team achieves the target & earns good incentives month on month.
Provide time to time training on product / policy / sales skill to the team to keep them updated always.
Coordinate with Heads of different departments like Product / Marketing / Credit Risk to increase sales & ensure timely services to clients.
To regularly visit TML Cos (Target Market List) to build good rapport with key people there & generate bulk business for the Sales team.
To ensure no Red flags on “Net Promoter score”– Customer Service Excellence being given utmost importance.
Gather market intelligence/ information & provide relevant suggestions regularly to the Top management to increase overall sales revenue & elevate the service to next level.
Rewards / Achievements
Awarded for being the Top Manager on Sales Productivity.
Awarded for being the Top Manager for providing highest Wealth Management products referrals as Cross Sell (Investment / Insurance products).
Awarded for being the Top team Manager for Premium PAID Credit cards sales.
Awarded for being the Top manager for Listing highest no. of companies as TMLC (Target Market Listed company) to increase business for the team.
Produced several best sales staff across years & assisted them to get promoted to branches & Employee Banking team (on bank visa).
Business Development Manager – Credit Card / Loans
Abu Dhabi Commercial Bank, ADCB
07.2007 - 10.2012
Job Description
To manage team of 10 Sales officers to achieve assigned team targets & assist them with their individual targets.
To train the team on various products / policies from time to time to keep them updated always.
To keep the team motivated always.
Be with the team on field on client meetings & assist them to close the sales as & when required.
Was promoted as Area Sales Manager in Nov 2012 basis outstanding Performance & below achievements.
Rewards / Achievements
Awarded with CEO Award 2012 & 2011 for Islamic Asset & Liability products.
Awarded as Top Manager for 2010 & 2009 for acquiring Highest ADCB Credit Cards & Lulu Co-brand Credit cards respectively.
Awarded Sales Championship league Award for Oct'12/July'12/June'12 & April'12.
Awarded as Top Manager for Jan'12 to July'12 on DSA productivity on Overall Credit Cards/ Loans/CASA.
Awarded as the Best Manager 2010 for Highest no. of Companies Listed for Business Development.
Awarded as the Best Manager 2009 for acquiring Highest no. of Islamic Credit Cards.
Awarded as the Best Manager 2008 for acquiring Highest no. of overall Credit Cards overall ( Conventional + Islamic).
Team Leader - Credit Card Sales
Promark Intermediatary LLC
12.2004 - 07.2007
Job Description
To personally sell, & manage a team of 6 Sales officer to sell Credit Cards.
Ensure everyone in the team including myself achieve assigned targets & earn good incentives month on month.
Ensure to visit top companies & build rapport with key person there for regular business from there.
To ensure no client complains & accordingly train the team.
Rewards / Achievements
Awarded as the Top Team Leader for 2005 & 2006 on Credit Card target achievement in Dubai region.
Awarded as the Top 3 Individual Credit card seller for 2005 & 2006 in Dubai region.
Branch Head - Sales
ICICI Prudential Life Insurance Company Limited
12.2001 - 08.2004
Job Description
To manage branch of 10 Unit Managers & 200 Insurance advisors.
To ensure every Unit manager regularly hires insurance advisors to achieve assigned sales / activity targets.
To make sure every policy applications are submitted error-free & policy issued within agreed TAT ( Turn Around Time).
To keep all managers / advisors motivated at all times.
Provide regular training to Sales team on product / policy & industry updated.
Rewards / Achievements
Won Sales contest for 2002 – A trip to Bangkok for attending regional Sales conference of Prudential Life Insurance, South East Asia.
Area Sales Manager
Baron International Limited
09.1998 - 11.2001
Job Description
To sell Audio – Video brands-AIWA, Hitachi, AKAI & TCL products in the assigned territory of Saurashtra & Kutch.
To appoint dealers / distributors in Saurashtra & Kutch area to increase the sales & market share of each brand & its electronic products.
Hire & train sales staff regularly to meet assigned target.
Regularly coordinate with service department to provide timely service to dealers & clients.
To achieve assigned targets for the branch.
Rewards / Achievements
Increased total dealers in the territory from 10 to 32, an increase of 220% during the tenor.
Sales Revenue moved up from Rs. 19.8 Lacs/ month to Rs 44 Lacs / month on an average, an increase of 122%.
TV Market share within the Saurashtra territory increased from 3% (150 TV sets/ month) to 10.47% ( 576 TV sets/month).
AIWA CD Music system market share increased from 5% ( 10 nos) to 30% ( 75 nos / month). It was a very unorganized sales market for medium & large CD music systems. After AIWA was introduced, it opened up the market.
Territory Manager - Sales and Service
Convenience Marketing Limited.
06.1996 - 08.1998
Job Description
Manage Sales & Service of SOFTEL brand Products in assigned area.
Appoint distributor / stockist in state of kerala & Karnataka in line with management plans to increase sales.
To ensure timely service to distributors & clients by coordinating with service department.
Reward / Achievements
Got hired from Campus during 2nd year of Post graduation in Business administration.
In 6 months of joining got promoted as Sr. Marketing Executive & given charge of Western Mumbai region.
No. of Retailer in western suburb of Mumbai was increased from 10 to 28 during my tenor there, a growth of 180% with the company policy of CASH & CARRY & low media advertisements.
Sales Revenue moved up from Rs 200,000 / month to Rs 980,000 / Month for Western Mumbai. An increase of 390% during the same period.
Market share of the brand (Small kitchen appliances) in assigned area increased from 4% to 12%, an increase of 200% during my tenor there.
By May’97, count of retailers reached 34 increasing the Sales revenue to Rs 11.5 lacs / month on an average & market share in that area to 13.5%.
In June’97 got an opportunity to lead & expand SOFTEL business in South India based at Bangalore as Territory Sales Manager.
In an years’ time Bangalore became the branch with highest growth rate. Was awarded for the same.
Education
EMDP in Marketing & Sales Management. - Marketing
Indian Institute of Management
Kozhikode, India
10-2022
MBA - Marketing
Institute of Management & Research
Jalgaon, India
06-1996
Bachelor of Science - Physics
Maharaja Sayajirao University
Vadodara, India
06-1994
Skills
Good Communication
Good Leadership quality
Client Relationship Management
Hiring
Training
Revenue generation
Strategic Planning
New Business Development
Certification
Certification in Entrepreneurship in Emerging Economies, Harvard University, USA, 09/2020.
Certification in Strategic Management - Implementing and Evaluating strategies, Indian Institute of Science, Bangalore, India, 09/2020.
Certification in Social Media Marketing, UpGrad, Mumbai, India, 09/2020.
Certified in – The 4 Essential Roles of Leadership, FranklinCovey, Abu Dhabi, United Arab Emirates, 10/2019.
Certified in – The 7 Habits of Highly Effective People, FranklinCovey, Abu Dhabi, United Arab Emirates, 10/2019.
The Credit Card Sales Training Workshop, VISA International, Dubai, United Arab Emirates, 05/2017.
Languages
English
Hindi
Gujarati
Malayalam
Extracurricular Activities
C Certificate holder – NCC (National Cadet Corps), Gujarat Air Squadron Unit, Baroda, Gujarat, India, 07/91-08/94.
Participated in theatre plays during school days.
Timeline
Country Channel Head - Sales & Operations
AEON Commercial Broker LLC
01.2023 - 10.2024
Director - Sales & Operations
Exclusive-Shoppe.com
04.2021 - 12.2022
Area Sales Manager – Retail Banking
Abu Dhabi Commercial Bank, ADCB
11.2012 - 08.2020
Business Development Manager – Credit Card / Loans
Abu Dhabi Commercial Bank, ADCB
07.2007 - 10.2012
Team Leader - Credit Card Sales
Promark Intermediatary LLC
12.2004 - 07.2007
Branch Head - Sales
ICICI Prudential Life Insurance Company Limited
12.2001 - 08.2004
Area Sales Manager
Baron International Limited
09.1998 - 11.2001
Territory Manager - Sales and Service
Convenience Marketing Limited.
06.1996 - 08.1998
Certification in Entrepreneurship in Emerging Economies, Harvard University, USA, 09/2020.
Certification in Strategic Management - Implementing and Evaluating strategies, Indian Institute of Science, Bangalore, India, 09/2020.
Certification in Social Media Marketing, UpGrad, Mumbai, India, 09/2020.
Certified in – The 4 Essential Roles of Leadership, FranklinCovey, Abu Dhabi, United Arab Emirates, 10/2019.
Certified in – The 7 Habits of Highly Effective People, FranklinCovey, Abu Dhabi, United Arab Emirates, 10/2019.
The Credit Card Sales Training Workshop, VISA International, Dubai, United Arab Emirates, 05/2017.
EMDP in Marketing & Sales Management. - Marketing
Indian Institute of Management
MBA - Marketing
Institute of Management & Research
Bachelor of Science - Physics
Maharaja Sayajirao University
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