Raj Rishi Rai
Varanasi
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings. Seasoned Customer Support Manager bringing many years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Executive
FLIPKART
VARANASI
08.2023 - 12.2024
- Collaborated with other departments to ensure timely resolution of customer requests.
- Promoted additional products or services to meet customers' needs.
- Provided support during peak periods of activity.
- Participated in regular meetings with other departments.
Data Analyst
ARDEM
10.2020 - 06.2023
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Leveraged SQL queries to extract, transform and load data into databases.
- Maintained documentation of all the processes related to Data Analysis.
- Utilized advanced analytics tools such as SAS, SPSS, Excel , to manipulate large volumes of structured and unstructured data sets.
Education
MBA - Business Accountancy
IGNOU
NEW DELHI06-2026
Bachelor of Commerce - Accounting And Finance
IGNOU
NEW DELHI06-2019
Skills
- Financial analysis
- Data visualization
- Statistical analysis
- Database management
- Customer relationship management
- Collaboration skills
Affiliations
- CRICKET
- BOOK READING
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- COMPUTER
- TAXATION
- GOVERNMENT FILLING
Timeline
Customer Support Executive
FLIPKART
08.2023 - 12.2024
Data Analyst
ARDEM
10.2020 - 06.2023
MBA - Business Accountancy
IGNOU
Bachelor of Commerce - Accounting And Finance
IGNOU
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