MS Office
Rajsaheb Singh Sethi
Mumbai
Summary
- To pursue career in my present job where hospitality and customer service skills will be fully utilized. I can utilize my skills and give satisfactory and flawless services to the customer.
- Warm personality with good physique.
- Assess needs and determine the most effective approach. Good communication and great interpersonal skills. Flexibility to understand when to follow directions and when to lead.
- Dependable professional with track record of success in field, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Officer, Operations
VFS Global
Mumbai
04.2018 - Current
- Identified needs of customer for visa processing.
- Attending customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
- Coordination with Auditors to verify and ensure compliant policies and procedures.
- Determined customer needs to provide services appealing to larger market.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand better performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data into the system with zero errors.
- Assessed company operations for compliance with safety standards.
- Attended relevant training courses in order to stay up-to-date with best practice methods for working the team.
- Contact with hub locations when additional information was required by embassies or consulates.
- Provided training to new staff members on immigration policies and procedures.
- Ensured compliance with relevant government regulations when processing application for visas.
- Provided assistance to applicants regarding visa requirements.
- Responded promptly to inquiries from clients regarding the status of their application.
- Expedited resolutions for inquiries and concerns related to visa application and VAS.
- Maintained compliance with processing policies to meet deadlines.
- Answered questions, concerns and inquiries from clients and management regarding visa application process.
- Ensured that all submitted documents are in line with checklist & accurate.
Education
High School Diploma -
St Dominic Savio High School
Mumbai03-2010
Skills
- Warm personality
- Good physique
- Polite
- Humble
- Good communication skills
- Interpersonal skills
- Flexibility
- Adaptability
- Self Motivation
- Teamwork and Collaboration
- Relationship Building
- Continuous Improvement
- Active Listening
- Problem-solving abilities
Accomplishments
- Received recognition as a Star Performer for the month of February 2023, January 2024 and June 2024.
- Appreciation from applicant for resolving his complaint in the quickest possible time.
- Looking at my skills and achievements the company sent me to Germany on deputation in the year 2022 to help in the excess work load.
Corecompetency
- Warm personality with good physique.
- Polite and humble with good organizing skills.
- Assess needs and determine the most effective approach.
- Good communication and great interpersonal skills.
- Flexibility to understand when to follow directions and when to lead.
Personal Information
- Height: 178 cms
- Weight: 65 kgs
- Date of Birth: 11/27/94
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Hindi
- Punjabi
- Marathi
Hobbies and Interests
- Travel
- Cricket
- Meeting People
Affiliations
- Volunteered in various fund raising activities for local community group.
- Represented in inter school quiz competition.
- Was part of the school cricket team and participated in inter school cricket competition.
- Stood 2nd place in Choral Recitation at school.
References
References available upon request.
Software
Timeline
Senior Officer, Operations
VFS Global
04.2018 - Current
High School Diploma -
St Dominic Savio High School