Summary
Overview
Work History
Education
Skills
Accomplishments
Corecompetency
Personal Information
Languages
Hobbies and Interests
Affiliations
References
Software
Timeline
Generic

Rajsaheb Singh Sethi

Mumbai

Summary

  • To pursue career in my present job where hospitality and customer service skills will be fully utilized. I can utilize my skills and give satisfactory and flawless services to the customer.
  • Warm personality with good physique.
  • Assess needs and determine the most effective approach. Good communication and great interpersonal skills. Flexibility to understand when to follow directions and when to lead.
  • Dependable professional with track record of success in field, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
  • Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Senior Officer, Operations

VFS Global
Mumbai
04.2018 - Current
  • Identified needs of customer for visa processing.
  • Attending customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Coordination with Auditors to verify and ensure compliant policies and procedures.
  • Determined customer needs to provide services appealing to larger market.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Monitored operations and reviewed records and metrics to understand better performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data into the system with zero errors.
  • Assessed company operations for compliance with safety standards.
  • Attended relevant training courses in order to stay up-to-date with best practice methods for working the team.
  • Contact with hub locations when additional information was required by embassies or consulates.
  • Provided training to new staff members on immigration policies and procedures.
  • Ensured compliance with relevant government regulations when processing application for visas.
  • Provided assistance to applicants regarding visa requirements.
  • Responded promptly to inquiries from clients regarding the status of their application.
  • Expedited resolutions for inquiries and concerns related to visa application and VAS.
  • Maintained compliance with processing policies to meet deadlines.
  • Answered questions, concerns and inquiries from clients and management regarding visa application process.
  • Ensured that all submitted documents are in line with checklist & accurate.

Education

High School Diploma -

St Dominic Savio High School
Mumbai
03-2010

Skills

  • Warm personality
  • Good physique
  • Polite
  • Humble
  • Good communication skills
  • Interpersonal skills
  • Flexibility
  • Adaptability
  • Self Motivation
  • Teamwork and Collaboration
  • Relationship Building
  • Continuous Improvement
  • Active Listening
  • Problem-solving abilities

Accomplishments

  • Received recognition as a Star Performer for the month of February 2023, January 2024 and June 2024.
  • Appreciation from applicant for resolving his complaint in the quickest possible time.
  • Looking at my skills and achievements the company sent me to Germany on deputation in the year 2022 to help in the excess work load.

Corecompetency

  • Warm personality with good physique.
  • Polite and humble with good organizing skills.
  • Assess needs and determine the most effective approach.
  • Good communication and great interpersonal skills.
  • Flexibility to understand when to follow directions and when to lead.

Personal Information

  • Height: 178 cms
  • Weight: 65 kgs
  • Date of Birth: 11/27/94
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

  • English
  • Hindi
  • Punjabi
  • Marathi

Hobbies and Interests

  • Travel
  • Cricket
  • Meeting People

Affiliations

  • Volunteered in various fund raising activities for local community group.
  • Represented in inter school quiz competition.
  • Was part of the school cricket team and participated in inter school cricket competition.
  • Stood 2nd place in Choral Recitation at school.

References

References available upon request.

Software

MS Office

Timeline

Senior Officer, Operations

VFS Global
04.2018 - Current

High School Diploma -

St Dominic Savio High School
Rajsaheb Singh Sethi