Summary
Overview
Work History
Education
Skills
Timeline
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Rajshiri Kashyap

Gurgaon

Summary

Dynamic Service Associate with a proven track record at Usha International, excelling in customer support and complaint resolution. Leveraged attention to detail and patience to enhance customer satisfaction, achieving improved retention rates. Skilled in CRM software, I effectively managed high-volume inquiries, ensuring timely and accurate responses to customer needs.

Overview

10
10
years of professional experience

Work History

Service Associate

Usha International
10.2015 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Arts -

Swami Vivekanand Subharti University
Meerut, India
04-2026

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Customer service excellence
  • Records maintenance
  • Attention to detail
  • Data entry
  • Clerical support
  • CRM software
  • Complaint resolution
  • Handling customer complaints

Timeline

Service Associate

Usha International
10.2015 - Current

Bachelor of Arts -

Swami Vivekanand Subharti University

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Rajshiri Kashyap