Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Date of Birth
Certification
Project
Timeline
Generic

Rajshree

New Delhi

Summary

I am an experienced professional with diverse background in administration, teacher, Payroll Specialist, Training and auditing with hands-on experience in HRIS systems and process improvement, seeking an HR Operations Manager role to apply my skills in streamlining HR workflows, enhancing employee experience, and supporting strategic HR initiatives. I am a quick learner and thrive in a challenging environment. With my skills in communication, problem solving and relation building, I am sure I can make impact in this field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Pay Centre Specialist

PeopleReady, A TrueBlue
11.2024 - Current
  • Expertly managed employee records using ABLE software, including updating payment methods and verifying salary data reducing payment errors by 20%.
  • Collaborated with client associates to ensure timely payments and resolve payroll discrepancies.
  • Processed payroll for 300+ employees monthly, ensuring timely and accurate payment.
  • Handled 100+ payroll-related calls daily through Genesis, resolving employee queries on salary, tax deductions, and benefits.

Customer Service Specialist

PeopleReady, A TrueBlue
12.2022 - 11.2024


  • Resolve client queries as per the SLA’s defined in the contract on calls.
  • Responsible for Assigning/Allocating work to the team and assist reporting manager in designing of business reporting templates/dashboards etc.
  • Responsible for preparation & maintenance of the MIS Reports on Daily, Weekly & Monthly metrics.
  • Create and maintain new hire and personnel files and enter them into Human Resources Information Systems – ORACLE and WORKDAY.
  • Experience on managing transactions on different HR ERPs like Ultipro tool.
  • Responsible for screening, sourcing and Background check.
  • Work Closely with HR Operations to ensure smooth Onboarding of new employees in the team, Employee record management, Performance Management.
  • Processing of Payroll on Remote Desktop with tools like PRISM and SALESFORCE.
  • Use a customer relationship management (CRM) system to administrate email payment requests and system of record for interactions.
  • Adding Skills & Certification Manually in prism received from U.S & Canadian Candidates. (Profile Change Requested).
  • Addition & Removal of Candidates for their next shift in Organization tool (Job Stack).
  • Experience in driving salesforce cases efficiency and management using salesforce as CRM used to manage emailed pay requests, efaxed pay requests, and system of record for interactions.
  • Key administrative tasks include management of the Payroll system (and all related systems/processes), ensuring accurate processing of weekly / monthly payroll related tasks, creating and maintaining filing systems and preparing for auditing.
  • Lead efforts in creation of Standard Operating Procedures (S.O.P.'s).
  • Proficiency in Microsoft Tools (Word, PowerPoint, Excel, Teams, Outlook, SharePoint)


PRT Teacher

Rosary Senior Secondary School, Delhi
07.2019 - 03.2021
  • Planning tasks, events and other physical activity-related assignments for students.
  • Teaching tasks that are safe for students and include movements and physical activities.
  • Developing classroom lectures and assessments for achieving student's performance goals and overall physical education.
  • Collaborating with other staff members and creating curriculum goals.
  • Communicating with parents about a student's performance and progress.
  • Giving the valuable knowledge and helping students learn new skills inside the classroom so they can perform efficiently on the fields.


Administrative Executive

Learner's Academy
02.2018 - 06.2019
  • Organize, coordinate, schedule and perform office functions at a middle school, serve as secretary to the principal.
  • Coordinate communications between administrators, District and site personnel, parents, students and the general public.
  • Train and provide work direction to clerical personnel and others as assigned.
  • Responsible for maintaining financial and annual budgets and other annual reports and generate various reports includes enrollment and re enrollment agreements, monthly students and staff attendance.

Education

Bachelor of Arts - Physical Education

IGIPESS, University of Delhi
05.2018

Bachelor of Science - Physical Education, Health Education And Sports

IGIPESS, University of Delhi
05.2016

P.C.M.

C.R.P.F Public School, Hyderabad (CBSE)
03.2013

Skills

  • Payroll processing
  • HRIS
  • MIS Reports
  • Cliental Experience
  • Microsoft Outlook, Excel, PowerPoint, Word
  • Prism
  • Stakeholder Management
  • Salesforce
  • Report Generation
  • Job Stack
  • Genesis
  • Dashboard Management
  • Mentoring New hires
  • Training and Development

Accomplishments

  • Training Leadership: Provide on the job training for multiple processes and have successfully mentored over 100+ employees and developed a backup source.
  • Quality Assurance: Conduct various audits to maintain high quality client deliveries, ensuring accuracy and compliance.
  • Training and Development: Regularly conduct team hurdles and refresher training sessions and Managing training materials ensuring they are up to date and readily available for trainers and participants.
  • Team Engagement and Community Involvement: Promote team engagement through various activities, also, actively participate of Engagement Team, contributing to community initiatives and employee engagement.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Date of Birth

28 March 1995

Certification

  • Promoted from Customer Service Specialist to Senior Pay Centre Specialist due to outstanding performance and leadership. (2024)
  • Awarded an Appreciation Certificate for Exemplary Performance during Q3 2024, for consistently delivering accurate payroll services and resolving 100+ queries daily.
  • Certified in TrueBlue’s TCPA Compliance Course with a score of 87.5% (2023), ensuring adherence to consumer protection regulations.

Project

Building Leaders for Tomorrow Program (2024)


  • Transitioning to a Leader's Role: Developed leadership skills by managing mindset shifts, understanding the employee life cycle, and aligning with mentors.
  • Leading by Example: Enhanced executive presence through DiSC assessment, stakeholder management, and improving verbal and non-verbal communication.
  • Managing Performance to Drive Results: Mastered performance management through talent profiling, coaching techniques, SMART goal-setting, and effective delegation.
  • Led and presented a comprehensive leadership project, applying strategic planning, emotional intelligence, and performance management skills.

Timeline

Senior Pay Centre Specialist

PeopleReady, A TrueBlue
11.2024 - Current

Customer Service Specialist

PeopleReady, A TrueBlue
12.2022 - 11.2024

PRT Teacher

Rosary Senior Secondary School, Delhi
07.2019 - 03.2021

Administrative Executive

Learner's Academy
02.2018 - 06.2019

Bachelor of Science - Physical Education, Health Education And Sports

IGIPESS, University of Delhi

P.C.M.

C.R.P.F Public School, Hyderabad (CBSE)

Bachelor of Arts - Physical Education

IGIPESS, University of Delhi

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