RAJSHREE KAPOOR
Bengaluru
Summary
Senior ethics, compliance, and governance leader with 11+ years of experience building and operating enterprise-wide compliance programs in fast-paced, consumer-facing and platform-led businesses. Proven track record across food safety, regulatory compliance, risk assessment, investigations, and ethics programs. Trusted advisor to senior leadership on compliance exposures, control gaps, and risk mitigation, with a hands-on approach to designing scalable frameworks, SOPs, and monitoring systems. Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
13
13
years of professional experience
Work History
Director - Compliance & Regulatory Affairs
ZEPTO LIMITED
10.2024 - Current
- Lead enterprise-wide compliance operations for a high-growth quick-commerce and food-enabled platform.
- Secure and oversee operational licenses and statutory permissions for dark stores, food handling, warehousing, and last-mile operations.
- Design and continuously enhance scalable compliance frameworks covering food safety, ethics, investigations, and internal controls.
- Conduct enterprise and function-level risk assessments, with deep dives into high-risk operational and regulatory areas.
- Develop and operationalize SOPs translating regulatory requirements into day-to-day execution.
- Advise senior leadership on compliance exposures, vulnerabilities, and mitigation strategies.
- Oversee ethics programs including Code of Conduct adherence, whistleblower mechanisms, investigations, and remediation.
- Lead regulatory audits, inspections, authority engagements, and corrective action plans.
Manager - Governance, Risk & Compliance
ZOMATO LIMITED (Eternal Ltd.)
03.2024 - 10.2024
- Supported governance, risk, and compliance initiatives across a large food delivery and platform-led business.
- Managed licensing and regulatory permissions relevant to food delivery operations and merchant onboarding.
- Conducted compliance risk assessments across merchants, delivery operations, food safety, data handling, and workforce practices.
- Supported the design of compliance frameworks, SOPs, and monitoring mechanisms for Eats-related risks.
- Managed ethics and integrity programs, including whistleblower cases and internal investigations.
- Advised senior leadership on compliance exposures and emerging regulatory risks.
Head Compliances & Governance
MENSA BRAND TECHNOLOGIES PVT. LTD.
05.2023 - 02.2024
- Built group-wide compliance frameworks across multiple consumer brands and entities.
- Drafted and implemented Codes of Conduct, ABC, POSH, whistleblower, conflict of interest, and vendor compliance policies.
- Designed and delivered compliance and ethics training programs.
- Issued regulatory advisories supporting new business initiatives and operational changes.
Manager - Public Policy & Regulatory Compliance
RELIANCE RETAIL LTD.
02.2020 - 04.2023
- Led licensing and statutory compliance for 600+ retail and food-enabled stores across multiple states.
- Managed food safety, legal metrology, municipal, fire, and other operational licenses.
- Acted as primary liaison with government authorities, regulators, and inspection bodies.
- Led inspections, audits, and enforcement responses, including drafting replies to legal notices.
Deputy Manager - Compliance & Legal
S A CONSULTANTS & FORWARDERS PVT. LTD.
10.2017 - 01.2020
- Managed compliance, legal, and regulatory matters for a logistics and freight forwarding business.
- Drafted and negotiated commercial contracts and service agreements.
- Supported litigation management and risk mitigation initiatives.
Company Secretary
APM TERMINALS (MAERSK GROUP)
02.2013 - 10.2017
- Managed board and committee governance, statutory compliances, and audits.
- Coordinated with regulators, auditors, and JV partners.
- Managed contracts, regulatory representations, and litigation matters.
Education
LLB -
Chaudhary Charan Singh University
01.2018
Company Secretary (CS) -
Institute of Company Secretaries of India (ICSI)
01.2014
B.Com -
Rohilkhand University
01.2011
Skills
- Ethics and compliance programs
- Regulatory and licensing compliance
- Food safety and platform compliance
- Risk assessment and monitoring
- Investigations and whistleblower management
- Third-party and vendor compliance
- Workforce and POSH compliance
- SOPs and compliance frameworks
- Regulatory liaison
- Leadership advisory
Languages
- English
- Hindi
Selected High Risk Areas Managed
- Ethics, whistleblower management, investigations, and remediation
- Regulatory and licensing compliance across food-enabled and retail operations
- Third-party, merchant, and vendor onboarding and ongoing compliance
- Frontline operations, delivery, warehousing, and workplace conduct
- Data access controls, process leakages, and compliance monitoring systems
Core Expertise
- Ethics & Compliance Programs
- Regulatory & Licensing Compliance
- Food Safety & Platform Compliance
- Risk Assessment & Monitoring
- Investigations & Whistleblower
- Third-Party & Vendor Compliance
- Workforce & POSH Compliance
- SOPs & Compliance Frameworks
- Regulatory Liaison
- Leadership Advisory
Timeline
Director - Compliance & Regulatory Affairs
ZEPTO LIMITED
10.2024 - Current
Manager - Governance, Risk & Compliance
ZOMATO LIMITED (Eternal Ltd.)
03.2024 - 10.2024
Head Compliances & Governance
MENSA BRAND TECHNOLOGIES PVT. LTD.
05.2023 - 02.2024
Manager - Public Policy & Regulatory Compliance
RELIANCE RETAIL LTD.
02.2020 - 04.2023
Deputy Manager - Compliance & Legal
S A CONSULTANTS & FORWARDERS PVT. LTD.
10.2017 - 01.2020
Company Secretary
APM TERMINALS (MAERSK GROUP)
02.2013 - 10.2017
LLB -
Chaudhary Charan Singh University
Company Secretary (CS) -
Institute of Company Secretaries of India (ICSI)
B.Com -
Rohilkhand University